Marsh is seeking applications for a talented Product Manager from a claim’s operations or insurance background.
Based in our London office, you will work directly with Marsh’s Global Head of Claims Operations, together, helping evolve the product strategy and execution of Marsh’s claims management product suite globally.
As a key part of Marsh’s Global Digital organization, you will help adapt, implement and evolve Marsh’s digitization strategy for clients, colleagues and carriers.
Working directly with claims operations, claims advocacy & solutions, digital, data, and technology delivery teams, ensuring that our digital product suite for claims is best in class and integrated with Marsh’s overall digital end-to-end offering.
What can you expect:
- To play a critical role in the implementation and execution of Marsh’s largest and most impactful transformation to date.
What is in it for you?
- The opportunity to join a team focussed on changing the insurance landscape with new and improved, products and solutions.
What you need to have:
- Proven experience as a Product Manager in claims or insurance products, solutions or operations.
- An insurance background or knowledge underwriting, brokerage, P&C, personal lines
- A passion for identifying how emerging technologies can improve the customer experience and drive value in the insurance industry
- A talent for improving the customer experience/journey, including design thinking.
- Experience in Agile product development and working with cross-functional teams.
What makes you stand out?
- Good analytical skills, out-of-the-box thinking, and problem-solving skills.
- Experience in or exposure to claims management lifecycle
- People skills with experience in attracting, coaching, and mentoring teams
- Excellent influencing and oral/written communication skills
- Ability to influence cross-functional teams managing stakeholders in a dynamic and diverse working environment
- Highly collaborative work style
We will count on you to:
- Set the strategic direction for claims capabilities
- Collaborate with stakeholders to understand client and colleague needs and shape the vision and roadmap for the claims capabilities
- Ensure a strong customer-centric and outside-in focus by establishing a sound design thinking process and feedback loop
- Define the product vision for the client and associated roadmap
- Manage agile delivery of claims solutions
- Develop user stories, epics, and spikes
- Work closely with the delivery owners to refine, and prioritize product backlogs
- Work closely with the scrum team and scrum master on digital implementation
- Foster cross-functional collaboration:
- Facilitate communication and coordinate efforts between various teams
- Bridge the gap between business stakeholders and technical teams, ensuring a collective understanding of project goals and expectations
- Become an expert with respect to the competition and industry trends
- Manage stakeholder relationships:
- Engage with executives, business users, and IT teams to gather feedback, address concerns, and provide updates on Claims products
Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com
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At Marsh McLennan, we understand the complexity, and the reality, of the modern career path. If your experience looks a little different from what we’ve identified and you think you would be a great fit for the role, we would love to hear from you.