General
Job Title: Delegated Operations Account Lead
Division: Beazley Shared Services – Underwriting & Claims Operations
Reports To: Delegated Operations Manager
Key Relationships: Delegated Operations; Underwriting teams; Claims teams; Claims Business Management team; Conduct Risk; Brokers; Coverholders; TPA’s; Compliance team; Lloyd’s Delegated Authorities Team.
Job Summary: To support and facilitate Underwriters in the management and monitoring of their delegated portfolio. Leading the wider team and ensuring the company operates with an effective supervision and demonstrating these controls with suitable MI with a specific focus on the rest of the world (non-North America) relationships and European platform.
Key Responsibilities:
- Lead the Delegated Operations Analysts, conducting regular catch-ups, appraisals, performance issues.
- Ensure all renewal binders are assessed and approved in line with the Beazley processes, managing an individual allocation as well as the workload across the wider Delegated Operations team.
- Support the delegated Operations manager with new and renewal business requests where required, working closely with the Delegated Technical analysts to ensure business needs are met.
- Ensure all other methods of placements, such as lineslips, master policies and consortia are reviewed in line with Beazley and market practice.
- Manage the collection, analysis and recording of third-party due diligence information within the applicable systems and ensure ongoing monitoring of Coverholders is completed in line with internal policies and procedures.
- Take ownership of the European platform (BIDAC) delegated arrangements, represented Delegated Operations at the BIDAC Management Committee.
- Monitor all tasks ensuring they are allocated out to the wider team and handled in line with SLAs.
- Represent the Delegated Operations team on various internal and external committees and groups, ensuring actions are appropriately addressed where required.
- Resolve queries that arise to deliver commercial and pragmatic solutions for the business, providing appropriate recommendations, guidance and support where appropriate.
- Act as an escalation point for material issues and potential problem Coverholders.
- Ownership of monthly exception and escalation reporting, in line with internal control framework and query resolution with the Business Operations Managers for each division.
- Collate, review and present MI on behalf of the Delegated Operations team, monitoring adherence to internal SLAs, identifying trends, gaps and potential issues.
- Engage closely with the trading teams, to drive continued improvement and engagement to help achieve Beazley’s longer-term growth and business strategy.
- Conducting ad-hoc project work in line with Delegated Operations strategy.
- Work in conjunction with the wider UCO department and other key stakeholders to ensure that the needs of the Underwriters are being serviced and aligned with the business strategy.
Personal Specification:
Education and Qualifications
- Educated to A Level or equivalent.
- Degree in any discipline – preferred but not essential.
Skills and Abilities
- The ability to establish close working relationships with a range of talented professionals who operate under constant time pressure.
- Excellent organisational skills.
- Analytical, able to review reports, extract relevant issues and assess their importance.
- Assertive, able to provide challenge to internal and external stakeholders to ensure issues identified are adequately addressed and brought to an acceptable conclusion.
- Able to communicate effectively both verbally and in writing with both internal and external stakeholders and to successfully manage these relationships.
- Ability to negotiate and influence at all levels.
- Strong communication skills, both verbal and written.
- Team worker as well as able to work on own initiative.
- Strong organisation skills with the ability to manage own time, meet deadlines and prioritise.
- Ability to command respect from colleagues at all levels.
- Understanding of both strategic and operational details.
- Meticulous, precise, thorough, good at record keeping.
- Strong computer skills – good working knowledge of MS Office, intermediate excel, word and PowerPoint skills.
Knowledge and Experience
- Previous experience of working in a Lloyd’s/General insurance environment.
- Knowledge or experience of binding authority business advantageous.
- Audit knowledge or experience beneficial.
- Previous administrative experience.
Aptitude and Disposition
- Outcome focussed, self-motivated, flexible and enthusiastic.
- Professional approach to successful interact with internal as well as external contacts.
- Team player with a ‘can do’ attitude.
- Determination, persistency and strength of mind.
- Flexibility – the environment for the role is changing rapidly and will do so continuously.
- Assertive, persuasive, resilient.
Competencies
- Team working.
- Information seeking.
- Achievement Orientation.
- Customer focused.
- Technical Competence.
- Multi-tasking.
- Communication.
- Initiative.
- Organisational Awareness.
- Concern for quality.
