Job Description
Do you have previous Claims experience or perhaps experience gained within a general insurance, administration or customer service environment?
Come and join our team of skilled Claims Handlers at Chubb and make a difference in the insurance industry!
We are currently looking for a Claims Handler to join our Accident & Health team in our Glasgow office. This is an ideal opportunity for those seeking a role in insurance with previous Claims Handling/Customer Service experience.
We offer comprehensive on-the-job training to help you excel in supporting Accident & Health (A&H) Claims. Your main responsibility will be to accurately assess and manage claims in accordance with conditions of cover, Chubb policy, and agreed service level agreements.
Key responsibilities:
- Accurately assess and evaluate 'complex' claims, including policy liability, reserve calculations, and settlement values.
- Efficiently handle incoming call enquiries.
- Deliver a professional service to customers at all times.
- Identify and respond to complaints or customer dissatisfaction.
- Effectively prioritize and manage your workload.
- Continuously develop technical knowledge and expertise.
- Maintain strong client relationships and address issues such as late claims notification and case progress within SLAs.
- Seek assistance from your Team Leader for any client issues beyond your resolution and actively contribute to claims operational initiatives and projects.
Qualifications
- Claim handling experience, preferably from within a Broker or Insurance Office preferred
- Customer services experience demonstrating a professional standard in customer care.
- Experience of prioritising and working to SLAs.
- Strong listening & communication skills with experienced in MS Office Packages (including Word and Excel)
- We would love to hear from you if you are a process-minded, adaptable and customer focussed individual, who can contribute effectively to operational improvements while building positive relationships both internally and externally.
We offer in return!
Competitive salary & pension scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Employee resource groups, 1 day annual Charitable leave, Employee Assistance program
Integrity. Client focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
