Job Description
Are you available for an interim contract with experience gained in a system based operations role or a customer service role?
If working for one of the largest commercial insurers in the world with excellent employee benefits appeals, then we would love to hear from you!
We have an interim opportunity in our Glasgow office (12 months) within our Operations & Customer Service Department for a Business Analyst (Internally known as Senior Systems Support Analyst)
Consumer Insurance is one of the main business divisions within Chubb and manages a portfolio of Personal Accident, Mobile phone, Travel and Hospital Cash policies. For our European operations, the central team in Glasgow provides operational support for technical interfaces for 19 countries throughout the region.
There is a bespoke mainframe Customer Service System to hold policy details with various interfaces for billing insurance premium and accounting. The Business Support Team will handle the business owned, system related, interfaces and other aspects of work that do not fall under the responsibility of the central Chubb Europe System teams.
Key responsibilities for this role include:
- Scheduling and running monthly updates, reconciliation and bulk premium billings as required.
- Liaising with teams throughout Europe on new product builds and new business implementations
- Follow-up on billing incidents and perform root cause analysis
- Be a senior member of our team that serves as a center of excellence for billing
- Assisting the team with the load of daily batch files for new business, and New Document / Product / Campaign set ups for the in-house Customer Service System.
- Providing initial advice and support for system queries for the Customer Service teams.
- Business system testing for upgrades and new releases of core systems.
- Ensuring that all work is completed within established Service Standards in accordance with the Financial Conduct Authority (FCA) code of practices and Sarbanes Oxley.
- To run the monthly reconciliation & billings for countries in Europe, creating all output data and handling file transfers/interfaces. This ensures well over 3M customers can pay their premium on a monthly basis.
- To provide reporting on a weekly/monthly basis as scheduled
- To assist with the in-house Customer Service System development, testing new releases for all systems support functions, in line with agreed timeframes
- To assist and deliver Campaign, Product and New Document Set Ups and Checks for the in-house Customer Service System on behalf of the UK and CE counties as
- To work pro-actively with other team members, looking for ways to improve the level of service provided to Internal & External Customers. Work actively within the Department, testing new procedures and applications
- To ensure that daily duties are completed to a high standard
- Maintain documented procedure manuals for all activities in System Operations and update regularly when changes occur
- Assist the Business Operations Manager with team training requirements whilst actively identifying gaps in knowledge
Qualifications
- Previous experience in an operational support role within the Financial Services sector.
- Experience working in a deadline driven environment
- Experience in User Acceptance Testing
- Strong PC skills including Microsoft Word and Excel skills is essential
- Attention to the finer detail in your administrative work tasks
- Professional manner and excellent interpersonal skills
- Build and develop positive relationships across the department and other business areas
We offer in return!
Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.
Integrity. client focus. respect. excellence. teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
