Consistently challenge and support the Re Operations team to deliver effective operations support and services and help ensure a culture of consistent measurement and improvement
Service Manager
Permanent
The Opportunity
QBE Europe is looking to recruit a Service Manager to join a well-established Operations function in our London Office. This role is a key leadership role within the QBE Re Operations team that is accountable for driving delivery of effective operations support on behalf of the QBE Re business.
The role will manage the QBE Re operations team either through a matrix or directly, and will be responsible for directing, controlling and improving the qualitative and quantitative performance of the Re Operations team. This extends to oversight of shared services provided on behalf of the Re business such as CRES, procurement, GSSC, Performance.
Within the role you will be expected to consistently challenge and support the Re Operations team and the broader Re teams to drive persistent improvement in the operational effectiveness of the Re business.
The role will report to the COO for QBE International and you will participate in the Operations Leadership Team, with collective responsibility for all aspects of the Operations of the QBE International entities.
Your new role
- Lead all Operations teams across QBE Re, either through a matrix or directly, with responsibility for the execution and management of Operations strategy. Acting as sponsor and internal customer for the work of Operations shared services as they relate to QBE Re.
- Work closely with the Re Operations teams and the broader Re underwriting teams to drive the planning, implementation and communication of Operational improvement activity to support the Re business strategy.
- Continually seek opportunities where Operations could act as an enabler to support more effective ways of working within the Reinsurance division. Developing and oversee planning and implementation of process improvement and best practice across the Re Operations team and where appropriate the underwriting teams.
- Support the COO in setting the Re Operations change Priorities and ensuring clear communication and alignment of these priorities across Re Operations and the wider Re team in the tracking and communication of change initiatives.
- Consistently challenge the end to end operating and process model across all Re lines of business to improve technical capability, operational effectiveness, customer service and alignment across the global Re business.
- Work with the Operations Performance team and the Re Ops team leaders on the development of the key metrics for measuring operational performance and identifying improvement areas whilst ensuring the appropriate management of Operations Risk within QBE Re, consistent with our overall risk framework.
- Participate in the Operations Management Group which is a sub-committee of the EMB charged with overseeing operations performance of EO.
- Monitor underwriting processes and controls to ensure the system/s are operational across the division and identifying areas where improvements or changes to the systems are needed.
- Foster a culture of employee engagement and inclusivity, role modelling, encouraging and rewarding QBE values, promoting excellence through attraction, development and retention of a high-quality workforce.
About You
- Knowledge of the (Re)insurance market a genuine curiosity for the reinsurance market and a desire to learn more about the business.
- Strong leadership skills and experience of leading teams across multiple locations, as well as been comfortable working within a matrix structure where individual success and the overall success of the business is dependent on building and maintaining strong working relationships with others.
- Innovative thinker, ability to contribute to the development of operations strategy.
- Operational excellence mindset with ability to translate ideas into improvements.
- Strong data and analytical skills, able to draw meaningful insight from data and create meaningful improvement plans.
- High impact negotiation and presentation skills, ability to present ideas in a clear concise way and translate into value.
- Strong communication and ability to build strong relationships with internal stakeholders and dealing with third party / client relationship management.
- Good project management skills, ability to plan, motivate and achieve required deadlines.
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).
With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
To find out more about why you should work for QBE, visit our careers website.
At My Best - QBE Benefits
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
To find out more visit our Reward Page
QBE Awards
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employe
You can view all our awards here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report
What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
APPLY NOW and let’s make it happen!
Skills:
Business Management, Coaching for success, Collaboration Tools, Critical Thinking, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Operational Risks, Operations Management, Process Improvements, Self Motivation, Sound Judgment, Stakeholder Management, Strategic Management
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
