Business Manager - Specialty Claims
12 Month Fixed Term Contract
London or Ipswich, United Kingdom
As Specialty Claims Business & Ops Manager in the UK & Lloyd’s region you will support the Head of Specialty, Marine, Energy & Aerospace Claims (this also includes Motor and Financial Lines) in the execution of the regional claims strategy and governance.You will ensure that claims in the region is supported with timely, accurate and complete management information, analysis and portfolio management.You will oversee the Business Review Meetings that will drive the execution of our priorities and ensure robust governance. You will also be responsible for ensuring that claims activities adhere to internal and external (including regulatory) control and governance standards.The role requires a proven ability to positively and effectively manage a complex blend of global and regional priorities and agendas, whilst driving consistency of approach and efficiencies.
DISCOVERyour opportunity
What will your essential responsibilities include?
· Act a strategic business partner to and collaborate with the Head of Specialty, Marine, Energy & Aerospace Claims; help identify and designate claims priorities, shaping the future for Specialty claims in the UK& Lloyd’s region.
· Ensure the availability of complete, timely and reliable claims MI
· Analyse claims performance (operational and portfolio) and feed back at relevant business meetings.
· Drive relentless portfolio management, including the Specialty Monthly & Quarterly Business Review process.
· Motivate and coordinate teams to efficiently work together and to focus on the issues on the UK&Lloyd’s Claims Leadership Team, Specialty Leadership Team and Global Claims agenda
· Lead diverse and strategic activities in support of the Claims objectives for the UK Claims, ensuring achievement of continued profitability, successful growth and operational efficiencies.
· Identify and execute on critical business change management initiatives across the Specialty claims organisation. Track, measure and report on results and benefits. Engage, influence and align stakeholders in support of claims objectives. Provide timely counsel and key updates on critical initiatives requiring claims leadership team attention.
· Represent UK and Lloyd’s claims with internal and external parties, including but not limited to members of AXA XL’s senior management team, brokers, reinsurers etc.
· Work with other key stakeholders and help oversee and manage the delivery of overall strategy
· Ensure robust governance in place overseeing compliance with our Internal Control Framework, Global Claims Handling Principles and Group Standards.
· Alignment with UK & Lloyd’s Claims Operations team to ensure continuous improvement opportunities are identified and executed.
You will report to Head of Specialty, Marine, Energy & Aerospace Claims.
SHARE your talent
We’re looking for someone who has these abilities and skills:
· Act independently, think in global terms and demonstrate excellent business acumen
· Strong Collaborator: Develop and maintain productive working relationships with internal and external stakeholders. Provide guidance and seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team, across multiple diverse geographies and cultures
· Use judgment to identify and solve day to day problems in straightforward situations
· Ability to analyse and interpret data appropriately and identify trends in order to direct/engage with others as needed
· Excellent communication and presentation skills
· Project Management skills
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability
