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Join AXA Commercial and be part of an award-winning team! As the 2024 Insurance Award’s Commercial Lines Insurer of the Year, we're proud to be industry recognised for our ongoing commitment to supporting our broker partners and customers.
We're looking for someone to join us as a Commercial Claims Property Team Leader, to drive the great outcomes we're achieving in our Commercial Claims unit. As a Team Leader, you’ll have experience in helping people shape the right curiosity, passion and integrity needed for a collaborative and successful career.
Our purpose is to collectively achieve market leading service for our customers and no matter the challenge we face we learn, grow and continuously evolve. As part of the Commercial Claims unit, you'll be working in a unit that is responsible for managing all claims relating to Commercial Property, Casualty, Motor Engineering and Commercial Motor.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:
- Leading your team of Claim Handlers, all with varying skill levels, who are responsible for handling a portfolio of claims to a high-quality standard.
- Ongoing capability and development are key to the success of this team, so your natural leadership and role modelling ongoing development will bring some great results.
- Responsible for projects, correct procedures, process and regularity adherence, as they all form part of the role, and you’ll use this to identify any opportunities for improvement by incorporating data driven decisions to bolster any and all improvements.
- Working with some great people across Claims and with external agencies, you'll build strong relationships, using your relationship management abilities which will be key to the success of the unit.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What you’ll bring:
- Understanding Insurance Claims is essential especially within casualty, commercial property, motor or engineering.
- Awareness of current UK trends associated with Insurance and the wider market impacts.
- Leadership experience of a team is essential. Spans of control sit between 12-15 employees, so a similar level of experience would be advantageous.
- Inspiring team leader with the understanding of virtual distance management techniques.
- Expert in role modelling the right and productive behaviours.
- Ability to embrace and adapt to change in a positive manner and demonstrate courage and resilience in an ever-changing environment.
- Developed conflict management skills.
- Understanding the practice of the best coaching approach for individuals and the power of a good personal development plans for self and others.
- The ability to build and maintain strong and effective working relationships with customers and stakeholders, both internal and external.
- You’ll demonstrate having the ability to prioritise and will hold excellent organisation skills.
- Advanced knowledge of Microsoft Excel and understanding of data analysis.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of up to £40,000
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to yasmin.conrad@axa-uk.co.uk.
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Who we are:
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
