We’re Hiring!

Client Service Advisor, Edinburgh

Are you looking for your next step within the insurance industry? Would you like to excel with a global leading broker?

Aon are currently recruiting for a Client Service Advisor (Account Handler) to join our specialist Real Estate Insurance team in Edinburgh. This is a hybrid role which can be based from our fantastic Edinburgh or Glasgow offices, or virtual working.

Aon is a leader in developing Real Estate solutions for Clients with property assets in the UK, Europe and Worldwide. We work with property investors, developers, fund and asset managers, providing custom insurance products and advice and help them to achieve three key objectives: identify and mitigate risk exposures via insurance solutions or other risk management initiatives, help deliver value for money to tenants and key partners and look to unlock real estate and corporate deals, reducing transaction cost/delay and improving competitive bid position.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Working with Aon colleagues to ensure the highest level of service to each assigned Client
This includes collaborating closely with Client Managers to fully understand the Client’s business and insurance requirements, attending client visits as required, communicating terms of settlement to Clients
Managing own small book of clients, referring to Client Manager where required
Marketing and negotiating terms with insurers to achieve optimum solution for the Client
Preparation of marketing presentations, renewal reports and cover comparisons
Communicating terms of settlement to Client, ensuring premiums are debited (and allocated appropriately where necessary) and assisting with maintenance of Aon’s credit control standards
Providing ongoing communication with the Client following queries and/or alterations, ensuring the Client Manager is kept appraised of developments
Establishing and developing effective working relationships with Insurers, providing the Client with comment re the cover, service and industry knowledge a specific Insurer could deliver to them
Identifying programme design improvements and revenue growth opportunities for Clients
Ensuring contract certainty is delivered
Be seen by colleagues as someone who is supportive and helpful, expertly representing Aon and their corporate objectives, and taking ownership of problems and their resolution
Aligning with regulatory and other standards as advised by line management; responsible for working in accordance with the Aon Risk Management Framework, and compliance with Aon policies, including participation in the management of risks (inc completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

How this opportunity is different

This is an exciting opportunity to work within a highly knowledgeable and engaged team within an award winning global professional services firm.

Opportunity to look after your own book of clients, referring to Client Manager when required
Dealing with clients based all over the UK
Working with large clients and placing business via London markets
Being part of a small, specialist team

Skills and experience that will lead to success

High level of knowledge of FCA principles and procedures
Experience in and understanding of the commercial insurance industry; knowledge of the Real Estate sector being an advantage
Organised, with the ability to prioritise so work is delivered accurately and on time
Good influencing, listening and interpersonal skills; ability to positive engage with Clients, colleagues and partners
An adaptable, focused and self-disciplined approach with the aim to achieve results
Ability to work efficiently within a structured process, co-ordinating activities within a cross-functional team, and displaying excellent decision making and problem solving skills

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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Client Service Advisor - (Account Handler) Commercial Insurance