Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

A Client Engagement and Communications Manager oversees client accounts, focusing on delivering effective communication and marketing strategies. You'll ensure timely project execution, driving success for both the client and agency. This role suits someone skilled in building strong client relationships and managing multiple projects efficiently.

How you'll make an impact

Client Delivery:

Coordinate and assist clients with planning marketing and communication strategies, setting goals and objectives, and establishing timelines.
Actively participate in client calls and lead discussions during meetings, particularly on communication and marketing materials you are responsible for.
Conduct regular client reviews to optimize communication strategies and improve ways of working.
Develop, implement, and manage marketing project plans in collaboration with clients.
Initiate and promote continuous improvement of communication procedures, processes, and standards to enhance cost-effectiveness and efficiency.
Build and maintain strong client relationships, focusing on communication and marketing needs.
Meet regularly with clients’ teams to plan and progress communication activities.
Support the growth of our communications offerings by identifying opportunities to expand client engagements.

Relationships:

Build strong relationships and manage day-to-day account, project, and stakeholder management for effective communication project implementation.
Brief creative teams clearly and concisely, ensuring they fully understand the client’s communication requirements and have a written brief.
Assist in the coaching and development of junior team members, such as Account Executives and Account Managers.

Administration:

Complete and distribute weekly client status reports during active projects.
Complete and distribute contact reports within 48 hours of a client meeting.
Ensure all projects have a statement of work approved by internal stakeholders and the client.
Create case studies to showcase successful communication projects

About You

Technical Knowledge

Competent technical specialist in internal communications or marketing, reward and benefits.
Specific experience in project management, problem solving skills, sound judgement, strong decision making ability, confidence to make difficult decisions
Excellent communication skills

Experience

Creative agency, marketing, communications, consultancy or HR communication experience required.

Eligibility Requirements

Must have the Right to Work in the United Kingdom

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
Defined contribution pension scheme, which Gallagher will also contribute to
Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
Income protection, we’ll cover up to 50% of your annual income, with options to top up
Health cash plan or Private medical insurance

Other benefits include:

Three fully paid volunteering days per year
Employee Stock Purchase plan, offering company shares at a discount
Share incentive plan, HMRC approved, tax effective, stock purchase plan
Critical illness cover
Discounted gym membership, with over 3,000 gyms nationally
Season ticket loan
Access to a discounted voucher portal to save money on your weekly shop or next big purchase
Emergency back-up family care
And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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