This role will be maternity cover for 12 months with a view to possible extension for a further 6. This person will lead our Claims System transformation project from a business perspective and will be responsible for signing off business requirements. This role will liaise with the Claims team, Project/IT team and selected Vendor to ensure all requirements are met and that implementation runs smoothly.

Key Responsibilities

Scope out and drive business requirements and implementation of new claims workbench system
Liaise closely with Claims Management team to identify and drive cost benefit
Work closely with Data & Analytics team to develop and enhance reporting driving increased performance and cost benefit
Driving efficiency using data reporting and process improvement
Work with Claims Operations Director to create, implement and then continually improve a control framework and reporting oversight that aligns to consistent monitoring of the controls for the claims department
Be accountable for the design and maintenance of claims manual & key governance controls including SOX
Working with LOB Managers to ensure continuous improvement of data completeness and accuracy, ensuring that the data and MI aligns to requirements for portfolio management, improved insights and operational performance oversight
Work with Business Change team to identify and prioritise IT related changes
Keep abreast of new products/initiatives and provide recommendation, as well as driving the implementation and on boarding
Drive the implementation and execution of new and improved processes
May perform additional duties as assigned

Skills, Knowledge & Experience

Experience in claims optimisation and transformation
Must have experience in scoping out business requirements and implementing new claims system
Excellent stakeholder management at all levels
Understanding of business objectives and the market in which we operate
Ability to plan and organise own role effectively
Strong mathematical and statistical ability
Understanding of claims practices and procedures
Demonstrated analytical and problem solving skills
Effective communication skills

Some or all of the following will be beneficial:

Basic SQL query writing
Creating reports in Business Objects, Tableau or similar tool
Good Excel skills

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.

Optimisation Manager jobs

Claims Optimisation Manager