Customer Service Specialist – Insurance
You will be a core member of CFC’s platform team, a fast growing business unit that is responsible for delivering on our digital distribution strategy and increasing the proportion of business that we are writing through online channels.
Our Platform Support Specialists play a vital role in supporting CFC’s platform team. You’ll support end-to-end digital customer journeys and will help execute our platform strategy. You’ll be involved in all aspects of servicing our customers, engaging with our brokers, and managing the live chat function.
You’ll be working in a multi-disciplinary team where technology expertise, customer service and underwriting are united in one function, providing a culture where we are constantly striving to improve the broker experience. Digital distribution is constantly evolving so you’ll be faced with an exciting set of challenges not seen in traditional underwriting roles.
About the role
- Respond to and manage enquiries from brokers in a timely and professional manner;
- Provide first class broker servicing through our live chat function;
- Managing the platform team inbox and logging submissions;
- Issuing policies, mid-term adjustments and other documentation;
- Chasing outstanding items such as subjectivities and renewals
- Handling platform referrals quickly and producing quotations within agreed service standards;
- Chasing new business quotations that we are keen to secure;
- Explain the features, advantages and benefits of our products available on the platform, answering coverage and wording queries with confidence;
- Carry out daily risk reviews of broker generated quotes on the platform, to ensure the profitability of the portfolio.
- Carrying out proactive broker engagement in order to get feedback on the platform;
- General ad-hoc administrative duties as required.
About you
- Proven customer service experience, dealing with customers both via email and telephone
- Computer literacy with strong skills in Outlook, Word and particularly Excel
- A strong interest in developing a career in the insurance sector
- Strong organisational skills with the ability to prioritise work to meet tight deadlines and turnaround times
- Excellent level of attention to detail including accurate written and numeracy skills
- Good communications skills, courtesy and patience
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
About CFC
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.
Headquartered in London with offices in New York, Austin, Brussels and Brisbane, CFC has over 950 staff and is trusted by more than 100,000 businesses across 90 countries.
At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.
CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.