Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
A Senior Account Manager has primary responsibility for the management of client accounts. You will focus on the accurate and timely delivery of work, ensuring commercial success for both client and agency. This is the ideal role for someone who is motivated and talented in building client relationships and managing multiple projects to tight deadlines.
How you'll make an impact
Client Delivery:
- Coordinate and assist clients with planning, setting goals and objectives, and establishing timelines
- Participate actively in client calls and run and control client meetings e.g. take a central role in discussions on specific materials you are responsible for
- Carry out regular client reviews to optimise ways of working
- Develop, implement, and manage project plans in conjunction with the client
- Initiate and promote continuous improvement of procedures, processes, standards to gain cost effectiveness and efficiency and execute implementation
- Build and maintain strong client relationships
- Meet regularly with clients’ team to plan and progress activity
- Support the growth of our communications offer through opportunities to farm clients
- Manage the level of service provided to assigned accounts to meet revenue, profitability and retention goals and client expectations
- Develop and deliver detailed, accurate and timely revenue forecasts to principal consultants
- Ensure that clients are aware of all the services the commas practice can offer
Relationships:
- Build strong relationships and own day-to-day account, project and stakeholder management and effective project implementation.
- Brief creative teams in a simple, concise way, ensuring, at all times, that they are fully aware of the client’s requirements and have a written brief
- Assist where possible with the coaching and development of more junior members of the team for example, Account Executives and Account Managers
- Proactively support your manager, suggesting new ideas and questioning thinking where appropriate
- Build and maintain relationships with creative, operations and the wider team including suppliers
- Mitigate project conflicts by proactively seeking outcomes that are acceptable to all stakeholders.
Administration:
- Weekly completion and distribution of client status reports during live projects.
- Completion and distribution of contact reports within 48hrs of a client meeting.
- Ensure all jobs have a statement of work approved by internal stakeholders and the client.
- Accurately record all chargeable and non-chargeable time.
- Case study creation
- Liaise with suppliers to chase invoices for the monthly invoicing process, where required
In addition
- Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business.
About You
Technical Knowledge
- Competent technical specialist in internal communications or marketing, reward and benefits.
- Specific experience in project management, problem solving skills, sound judgement, strong decision making ability, confidence to make difficult decisions
- Excellent communication skills
Experience
- Creative agency, marketing, communications, consultancy or HR communication experience required.
Skills/other
- Strong organisational, management and account planning skills with analytical skills and strong attention to detail
- Work in a fast moving agency team environment with a high degree of complexity while also being able to operate independently and provide appropriate information and direction to other colleagues
- Provide effective, accurate, clear communication to internal team members and clients
- Ability to interact in a professional manner with clients and other departments within Gallagher
- Ability to handle sensitive and confidential information
- Ability to lead team development and motivate others
- Maintain a positive work atmosphere by acting and communicating in a manner that instils good working relationships within the team and with clients, co-workers, and management
- Excellent troubleshooting, decision making and problem-solving skills
- Solid interpersonal, verbal, and written communication skills •
- Ability to multitask and successfully operate in a fast-paced work environment; prioritise projects and meet deadlines
- Ability to follow through on and successfully execute tasks while adhering to specified quality standards
- Must be proficient in the use of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint
- Creative and technical copywriting and copy-editing.
Eligibility Requirements
Must have the Right to Work in the United Kingdom.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other benefits include:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
