Introduction
At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.
We have an opportunity for a Call Centre and Online Customer Service Advisor to join our great team on a hybrid basis.
Your Role
We are looking for a Customer Service Advisor to join our team in our Glasgow office.
In this role, you will work with insurance brokers and direct customers across the UK, supporting policy underwriting, education, and e-adoption strategies. You will play a key role in fostering a high-performing team culture, ensuring efficiency and an exceptional customer experience while driving financial results. You will also help identify and resolve offshore quality issues, escalating where necessary to maintain consistent standards.
We provide comprehensive training to equip you with all the tools you need to succeed.
For the first six months, you will be based full-time on-site for training and onboarding. After this period, you will have the option to work in a hybrid pattern.
About You
You should have a genuine desire to help customers, with the ability to listen, understand their needs, and provide the best solutions with professionalism and empathy.
Your attitude and approach to customer interactions matter more than experience. However, a background in delivering excellent customer service, along with the ability to think on your feet and keep the customer at the heart of what you do, will set you up for success at RSA.
What We Offer You
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.
We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
About Us
We celebrate individuality and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
We understand that home life is a priority and are happy to consider reduced hours or job shares.
If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how RSA could be the next step in your career journey.
Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.
