Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.
Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.
Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.
A senior leadership role at Lloyd’s, reporting directly to the Market Oversight Director managing a team of 8 Account Managers through providing strategic direction, thought leadership and being an escalation point to work through solutions in partnership with a broad range of internal subject matter experts. You will develop and implement a consistent and effective account management strategy, supporting and leading this team whilst driving the improvement of process, operational efficiency and team performance and growth.
Accountabilities:
- Prepare and drive a strategy that provides high quality and consistent account management and support to Managing Agents, Internal stakeholders and Regulators. Overseeing the Account Management department, setting department goals and KPIs that support the strategy against which the Account Management team’s performance can be assessed.
- Drive and oversee the operational efficiency of the Account Management team through the creation and continuous improvement of team processes and use of tools (including Dynamics and Power BI) to ensure that all Account Managers are operating to consistent service levels.
- Oversee the performance and growth of the Account Management team, motivating and guiding team members, supporting them to identify and implement solutions to emerging issues. ensuring that good quality learning tools are available for the support and development of the Account Managers and that there is a clear structured development and learning plan for each Account Manager.
- Through a clear understanding and appreciation of market conditions, Lloyd’s priorities or changing regulatory or commercial landscapes, continually challenge and develop / refine processes and protocols for reporting and presenting to CPG, MOG and other committees and ensure such processes and protocols are clearly documented and adhered to.
- Act as the first point of escalation for Account Managers for any issues arising with key stakeholders, drawing on your experience to tackle difficult conversations with senior stakeholders.
- Prepare reports as required for the Market Oversight Director on behalf of the Account Management team, including in respect of the performance of the Account Management team against KPIs.
- Be a member of the Market Oversight Director’s Senior Leadership Team, actively contributing to decision making, ensuring that the Account Management view of a managing agent is represented in key forums and that an integrated approach to the Managing Agent relationship is achieved
- To be responsible for the delivery of all internal audit or other actions allocated to Account Management, relating to the continuous improvement of Lloyd’s Oversight Framework and its operation.
To deliver this role you will need to be able to evidence strong people leadership capabilities, as 50% of time you will be leading, growing and managing the performance of the team, with the remainder of your time spent innovating and implementing the account management strategy and improving operational efficiency, with a focus on managing key internal stakeholder partnerships. This role will not directly manage any oversight relationships with managing agents, but will be an escalation channel where required for the team.
Skills Required:
- Motivate and lead the team of Account Managers
- Coach, develop and inspire team members to achieve their potential and deliver a strong performance
- Demonstrate and apply strong negotiation, facilitation and listening skills to encourage collaboration, resolve issues and deliver difficult messages
- create and continually update a robust, commercial and (individual and team) development focused strategy that inspires the Account Management team and delivered measurable positive results.
- Effectively operate within a matrix structure drawing together the services and activities of multiple functions
- Strong organisational and project management skills to ensure all Account Management activity adhere to set documented processes to protect Lloyd’s legal, regulatory position and reputation.
This role is part of the MOD leadership team and will therefore have the wider scope and impact to be influential in supporting and facilitating how we #MakeOurMarketThrive
Please contact Alison.Taylor@lloyds.com for a copy of the full role profile or for any initial questions confidentially.
#LI-MARKETS #LI-HYBRID
Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website.
We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.
By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.
Should you require any additional support with your application, or any adjustments, please click the following link;
https://cleartalents.com/apply/lloyds-msa1645695881
Please note, clicking on this link does not register your application for the vacancy
