Operations & Services Manager – UK/Lloyd’s
London, United Kingdom
End date for applications is 28th March 2025
The Operations & Services Manager is responsible for driving and overseeing a number of fundamental components of AXA UK & Lloyd’s business’ operations and services.
DISCOVER your opportunity
What will your essential responsibilities include?
The role is crucial in supporting UK &Lloyd’s to deliver its strategic and operational objectives.The role is broad, and has three main components:
1. Operational Resilience and Outsourcing– UK
- Delivering Operational Resilience Roadmap and continuously improving UK operational resilience, working closely with the global operational resilience team.
- Management and coordination of the Important Business Services, Impact Tolerances of Important Business Services, Dependency Mapping documents, Scenario Testing, Self-Assessments, and vulnerability removal.
- Provide detailed oversight to UK Executive Committee, Boards and regulators on operational resilience including annual self-assessment.
- Embed an operational resilience culture by implementing the governance framework and process surrounding Important Business Services, and by providing training and communications to the wider business.
- Participate in Divisional, Group & Market Operational Resilience activities and forums.
2. Outsourcing & Third-Party Management
- Drive Outsourcing Committee agenda ensuring all aspects of governance and escalation are delivered for the UK & Lloyd’s Business Unit
- Co-ordinate activities and support required from UK relating to critical outsourcing arrangements
- Overseeing UK operational aspects of Lloyd’s Insurance Company arrangements
- Attend global committees relating to outsourcing arrangements and provide a link between the UK and Divisional governance frameworks.
- Develop relationships with London Market vendors such as LIMOSS and Velonetic.
3. Operational Services support
- Supporting and advising on procurement and vendor management during operational projects.
- BAU support for third party engagement as UK SME on outsourcing and vendor management
- Operational Governance and reporting oversight for UK & Lloyd’s COO
Other areas of support include:
· Ensuring the delivering of operational and service priorities
· Operations lead coordinating with Global Technology to provide oversight of Information Security KPIs and delivery of security and cyber initiatives that will impact the UK & Lloyd’s Business Unit. Liaison between IT, Legal, Internal Audit and the business to provide UK Executive Committee with support and oversight on UK impact.
· Operational Effectiveness and Process Improvement including:
· Ops & Tech Internal Audit - Oversight of outstanding actions and liaison with IA and COO functions in order to determine their progress to resolution and report to appropriate committees.Work with the Functions that require more hands-on support to assist in instigating the necessary changes for process and control improvements
· Lloyd’s Minimum Standards (LMS) - Conduct detailed reviews of the annual Functions’ responses for the LMS controls ‘owned’ by the COO:LMS04, LMS11
· Servco (XLICSE) Management
· Coordinate with XLCSSE (ServCo) management to oversee the ongoing KPI performance reporting, working with XLCSSE (ServCo) management and the relevant functions to assist in driving performance improvements
· Work with the Functions to determine the best mix of costs / skill sets and assist them in transitioning the cost base from UK to ESS Poland and ESS India where benefits exist
· Board, Exco and Reporting:
· Provide high quality COO’s reports for Executive Committees, Risk Management Committee and Boards based upon the function reports received from COO’s direct reports
· Present the relevant COO’s report to the oversight committees and deal with any actions raised
The role has exposure to multiple functions and senior leaders at local, regional and global levels on matters of strategic importance, requiring a high level of commercial and business acumen, excellent stakeholder management and influencing skills.
The role reports to the Chief of Staff, COO UK & Lloyd’s and is part of the Chief Operating Officer’s (COO) Office.The COO Office is responsible for the day-to-day operations of the UK & Lloyd’s Market Region, reporting to the Chief Executive Officer (CEO), UK & Lloyd's market.
SHARE your talent
We’re looking for someone who has these abilities and skills:
- Ability to quickly manage broad range of key complex topics and initiatives
- Experience in Operational resilience / outsourcing including knowledge of UK regulatory requirements and within London market preferred
- Excellent analytical and problem-solving skills, with ability to assess complex issues, identify root cause and to drive solutions to achieve optimal outcomes
- A change agent who will challenge the status quo and constantly strive for improvement
- Service focus with ability to simplify and innovate to enhance service both internally and externally
- Ability to operate effectively at the highest levels of an organization and be perceived as a partner to our business leaders
- Ability to understand and support assessment of risks, both existing and emerging, and to implement measures and controls to mitigate
- Exceptional communication, interpersonal and influencing skills
- Network of relationships with internal and external stakeholders and peers
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability
