We have the opportunity for a IT Change & Transition Analyst to join our IT department on a 6-month fixed-term contract here at Tokio Marine Kiln. Reporting into the Change & Configuration Manager, you will facilitate and support the delivery of change to TMK's IT Infrastructure and Services and the transition of new or amended service into BAU support, in compliance with agreed process and procedures. The role is also responsible for the end-to-end co-ordination and administration of change and transition delivery activity, ensuring that all changes comply with the necessary processes and procedures, transition activities are completed and signed-off before go-live.
The role includes responsibility for:
- Reviewing Requests for Change (RFC) and ensuring RFC records in the Change Management System are complete, correct and appropriately authorised, ensuring that data quality and accuracy is of the highest standard
- Communicating Status of Change with the business and relevant IT teams throughout the life cycle of change
- Preparing for, participating in, and capturing minutes and actions from Change Approval Board (CAB)
- Coordinating the Change through all environments for all Business as Usual (BAU), Project and Initiatives changes
- Working with application development and DevOps teams to support the Release Management processes and their engagement with Change Management
- Coordinating, maintaining and issuing any communications relating to the Forward Schedule of Change (FSoC)
- Preparing for, participating in, and capturing of minutes and actions from Post Implementation Review (PIR) of failed implemented changes
- Preparing, reviewing and submitting the quarterly JSoX submission
- Identifying areas for process improvement, agreeing and owning actions as part of a continual service improvement (CSI) cycle
The successful candidate will have demonstrable experience in the delivery and governance of IT change and IT transition, as well as experience in Project Management processes. In addition to this, they would also have an understanding of the full software delivery life cycle as well as a high-level understanding of current infrastructure technologies such as LAN, WAN, Server, storage, Virtual Desktop and cloud. We are looking for someone who demonstrates commitment to quality, who can also combine technical knowledge and interpersonal skills to engender trust and confidence amongst the Business, colleagues and third-party suppliers alike.
The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.
As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.
To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to jay.lewis@tokiomarinekiln.com in confidence, to discuss any specific assistance or requirements that you have.
If you encounter difficulties submitting your application, please email recruitment@tokiomarinekiln.com.
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