Role Title: Portfolio Management Officer (PMO)
Department: Operations – Transformation & Change Delivery
Team: Transformation Execution
Location: London
Type: Permanent
About the Role:
Liberty Mutual Reinsurance (LM Re) is seeking an experienced Portfolio Management Officer to join our Transformation Execution team. This is an exciting opportunity to support the delivery of strategic transformation initiatives across our reinsurance operations. Reporting to the Head of Transformation Execution, you will provide essential PMO services to ensure successful programme delivery through robust governance, planning, reporting and stakeholder management.
About the Department & Team:
The Transformation Execution team sits within the Transformation & Change Delivery in LM Re and is responsible for driving strategic change initiatives across Liberty Mutual Reinsurance. Our team works collaboratively to deliver complex transformation programmes that enhance our operational capabilities and support our commitment to putting customers at the centre of our business.
Key Responsibilities:
Programme Support & Governance:
• Deliver core PMO services including governance frameworks, RAID management, change control, and document management
• Support the establishment and maintenance of programme governance structures and reporting frameworks
• Facilitate stage gate reviews and ensure adherence to delivery standards and quality gates
• Manage programme dependencies and interdependencies to prevent delivery impact
Planning & Coordination:
• Coordinate activities across multiple project teams and workstreams
• Support resource planning, forecasting, and onboarding/offboarding processes
• Collaborate with delivery leads, product owners and delivery teams to track progress against objectives
• Facilitate quarterly planning sessions and milestone reviews
Risk & Issue Management:
• Maintain comprehensive risk and issue logs with regular updates and escalation protocols
• Monitor programme health through defined metrics and KPIs
• Identify potential risks and dependencies early, implementing appropriate mitigation strategies
• Support delivery assurance activities and compliance with internal frameworks
Stakeholder Engagement & Communication:
• Produce high-quality reports and presentations for diverse stakeholder groups
• Support stakeholder engagement across internal teams and external partners
• Adapt communication styles for both technical and non-technical audiences
• Facilitate lessons learned sessions and continuous improvement initiatives
• Ability to manage and lead individuals within the Portfolio Office as the office scales
Process Improvement:
• Develop and maintain project management processes, procedures, tools, and templates
• Identify opportunities for process optimization and implement improvements
• Support the adoption of best practice PMO methodologies and standards
• Contribute to the development of PMO capabilities and service offerings
Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.
Skills and Experience
Essential:
• Proven experience in a PMO role supporting complex transformation programmes or projects
• Strong knowledge of PMO disciplines including RAID management, change control, governance, and document management
• Experience with project management methodologies, tooling and frameworks
• Excellent stakeholder management and communication skills with ability to influence across all levels
• Strong analytical skills with experience using dashboards and data visualization tools
• Ability to work collaboratively in a fast-paced, evolving environment
• Comfortable managing ambiguity and adapting to changing priorities
• Experience supporting financial and resource management processes
Desirable:
• Experience within financial services, insurance, or reinsurance industry
• Knowledge of Agile/Scaled Agile Framework methodologies
• PMO-related qualifications (e.g., P3O, MoP) or project management certifications (e.g., PRINCE2, MSP, PMP)
• Experience with project management tools such as Jira, MS Project, Shibumi or similar
• Understanding of regulatory requirements within financial services
• Experience working in a global, matrix organization
About Liberty Mutual Reinsurance
Liberty Mutual Reinsurance is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why “Put People First” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
https://www.libertymutualre.com/careers/working-for-us
https://www.libertymutualre.com/careers/diversity-inclusion-wellbeing/inclusion-matters-networks
