Function / Area: Centralised Support Centre
Reporting to: CSC Team Manager
Position Summary
Provide reliable and effective administrative and technical support to the Underwriting function across all offices. Offering superior, responsive customer service to our brokers and clients and assist the wider underwriting team in producing and underwriting business.
Key Responsibilities
· Accurate data entry and booking of premium insurance details onto core business systems.
· Prepare required policy documentation, demonstrate enthusiasm and a ‘can do’ approach.
· Ensure all documents received from respective business partners for New Business ensuring and recording for updating logs.
· Deals with low level enquiries from Underwriting, Billing & Collections, Re-Insurance, Claims.
· Issuance of policy documentation in line with Contract Certainty requirement.
· Works to build relationships with the Underwriters in the relevant Lines of Business.
· Ensures documents are received from customers / Underwriters and they are up to standard and correctly classified for filing.
· Assures quality control within team as well as escalating where necessary.
· Issuance of accurate policy documentation to Brokers and Clients.
· Prepare pre-renewal logs for Underwriters and ensure they are sent out on a timely basis.
· Comply with all applicable legal and regulatory requirements at a level appropriate to the position that appropriate measures are in place to ensure this compliance.
· Be a point of contact and share relevant information to Underwriters and/or Quality & Governance team for customer service issues experienced /identified.
· At a level appropriate to the position, ensure that appropriate measures are in place to ensure this compliance.
· Carry out additional duties as assigned by the central Norwich team.
Skills, Knowledge & Experience
· Knowledge of Microsoft Office Suite, eg. Outlook, Excel, MS Word and ideally PowerPoint.
· Good interpersonal and communication skills.
· High levels of attention to detail.
· Self-motivated team player.
· Ability to use initiative for problem solving and independent working.
· Proactive and organized.
· Experience of following written instructions, data entry and document / draft reporting is advantageous.
· Previous experience of working in a Commercial / Corporate environment advantageous.
· 1-2 years of administration preferred but not required
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.
