UK Technology Service and Partnering Analyst
The UK Technology Service and Partnering Analyst supports the UK Technology Business Partnering team by combining junior technology business partnering activities with UK‑focused service management responsibilities.
The role provides operational support across day‑to‑day technology service interactions, UK‑impacting incidents, and service performance reporting, while also supporting Technology Business Partners in driving proactive service improvements with Technology delivery teams.
This is a fully virtual role and can be based anywhere in the UK
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Technology Business Partnering Support
- Act as an initial point of contact for reactive business queries relating to Technology services, incidents, and requests.
- • Support Technology Business Partners with coordination, follow‑ups, and information gathering across Technology delivery teams.
- • Assist with drafting clear, business‑appropriate communications to support Technology updates and service messages.
- • Maintain logs of issues, requests, actions, and outcomes to support consistency, transparency, and effective handover.
UK Major Incident & Service Disruption Support
- Support UK‑focused activity during Major Incidents impacting UK colleagues or services.
- • Coordinate business‑facing updates, timelines, and summaries in line with agreed UK communication approaches.
- • Produce post‑incident summaries capturing UK impact, lessons learned, and follow‑up actions to support continuous improvement.
UK Technology Service Reporting
- Produce regular UK service performance and insight reports using information from Technology delivery teams and service providers.
- • Track and report on service availability, incident trends, recurring issues, and UK‑specific risks or themes.
- • Support Technology Business Partners by turning service data into clear, actionable insights for stakeholder and governance discussions.
Internal Service Reviews & Continuous Improvement
- Support the planning and delivery of internal service reviews with Aon Technology delivery teams and service providers.
- • Coordinate review sessions, capture outcomes, and track agreed improvement actions.
- • Monitor progress and escalate risks or delays where actions are not progressing as expected.
- • Work with Technology Business Partners to identify and support proactive service improvements.
Stakeholder & Team Collaboration
- Build effective working relationships with UK Technology Business Partners, Service Management teams, Technology delivery teams, and suppliers.
- • Act as a reliable and organised support function, improving day‑to‑day engagement and reducing friction for business stakeholders.
- • Support consistency and discipline in how UK service issues and improvements are managed and communicated.
Skills and experience that will lead to success
Essential:
• Experience in a service, operations, or business‑facing support role requiring coordination across multiple teams and accountability for service outcomes
• Strong organisational skills and the ability to manage multiple tasks and follow‑ups.
• Clear written and verbal communication skills, with the ability to adapt messaging for non‑technical audiences.
• Comfortable working with service data, reports, and documentation.
• A collaborative mindset and willingness to learn across Technology and Service Management disciplines.
Desirable:
• Exposure to IT Service Management concepts (e.g. incidents, service reviews, continuous improvement).
• Experience working in a regulated or UK‑specific operating environment.
• Interest in developing towards a future Technology Business Partner or Service Management role.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
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