About us
Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsurers. For over 120 years we’ve been industry leaders in a variety of specialist areas.
Working here
A career with us means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other.
What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.
What you’ll do
We have an exciting opportunity for a Technical Specialist to join our Client Support team, based in Ipswich, on a part time contract, 4 days per week. The role includes providing expert assistance, guidance, and development to fellow team members, supporting their growth and effectiveness. As a process owner, the Technical Specialist is accountable for maintaining, reviewing, and improving designated business processes to enhance efficiency, reduce duplication, champion automation and ensure best practice is embedded across the organisation.
Role Responsibilities
- Where appropriate assist in Setting, monitoring and maintaining the operating and performance standards of the team
- Accurate and timely production of (complex) insurance documents including slips, EOC’s and invoices
- Liaise with Credit Control to ensure timely processing, credit control and resolution of queries
- Work alongside IT to maintain systems, contribute to and implement new systems and upgrades as appropriate
- Manage the processing of the more complex accounts, wordings or Binders in the portfolio and where necessary provide support to Broker Support or Binder and the broking teams if required.
- Perform quality control checks on all documentation or processing
- Where appropriate, liaise with Client Management and Broking to resolve queries raised or recommend areas of improvement
- When required support lead, manage, motivate and develop the skills, competencies and knowledge of other members of the team
- Provide training when required
- Be a recognised expert and go to person for queries and support in the team / BU
- Regularly participate in testing and other ad-hoc activity when required
- Represent your Team / BU on initiatives as assigned
- Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
- Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
- Promote Miller brand and values to enhance Miller’s reputation in the market
Benefits
On top of a competitive salary we offer a fantastic benefits package including:
- 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
- Private Medical Insurance
- Medicare cash plan
- Minimum of 25 days annual leave (with flexibility to buy more)
- Life Assurance
- Income Protection
- Critical Illness cover
- Enhanced Maternity, Paternity Adoption and Shared Parental Leave
At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.
