Client Service Advisor - London
Are you an experienced professional and ready for a new challenge?
Are you collaborative in style, yet comfortable with autonomy?
If so, then come and join our Professional Services Group here at Aon that offers the flexibility to work both virtually and from our London office!
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
As an Insurance Client Service Advisor some of your key responsibilities will involve:
- Working with Client Servicing Team to ensure the highest level of service to each assigned client within the Professional Services Group
- Work with Offshore teams to deliver policy documents/invoices within the required timeframes.
- Attend and arrange meetings with clients, underwriters and colleagues to fully understand the client's business and insurance requirements, specialising in Professional Indemnity, Management Liability and Cyber Insurance.
- Contribute to the formulation, preparation and formatting of the Service Plan, Renewal Reports, Presentations and any other client documents as required
- Communicate terms of settlement to clients, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of credit control standards
- Liaise and interact with broking colleagues in the Global Broking Centre and the wider Aon network
- Take ownership of problems and their resolution, seeking assistance where necessary
- Complying with regulatory and other standards, as directed by line management, through updating Aon systems per agreed parameters – helping to build accurate and timely documentation, record keeping and file notes
- Identify potential improvements in programme design and revenue development opportunities for clients and make recommendations to Client Manager.
How this opportunity is different
The Aon Professional Services team has extensive knowledge and experience which enables us to provide a suite of services and solutions which address professional service firms’ risk. Our clients include law, accounting, design and construction, and consulting firms.
Skills and experience that will lead to success
Your skills will ideally include;
- Experience and relevant technical knowledge gained in the commercial insurance industry
- Understanding of the insurance market dynamics
- Good oral and written communication skills
- Good working knowledge of Microsoft systems including Word and Excel
- Being adaptable, focussed and self-disciplined – driven to achieve results
- Ability to positively engage clients
- A team player who strives for continued personal development
- Ability to work efficiently within a structured process
- Demonstrate good decision making and problem-solving skills
- Ability to co-ordinate activities within a cross-functional team
- Ability to use insurance industry IT systems to efficiently deliver client service
- Ability to appropriately engage with relevant outsourced parties
- Compliance with regulatory and business procedures
- Knowledge of Aon products, services and systems and global placement/technical ability would be beneficial but not essential
- ACII or willingness to work towards this.
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