Client Management Director - Corporate Insurance (Leeds, UK)
Do you have the skills to successfully handle Corporate clients and manage a team? Are you looking for the chance to build a career at a leading risk advisor and insurance broker?
Then we have a great opportunity for you!
We have a role available based out of our Leeds or Sheffield office but working in a hybrid environment with the flexibility to work both virtually and from our Leeds and/or Sheffield office.
About the role
The primary responsibility of the role is to take on the role of Client Director for a portfolio of clients, identifying Client’s risk needs and utilising the best of Aon’s wider offering to design and deliver a profitable level of service. You would also act as a senior relationship manager for designated clients co-ordinating client relationship management across the whole of Aon and building senior level relationships within their Clients.
In addition, the role involves leading a team of client managers to achieve the annual revenue target for their group of clients by effectively implementing the client management strategy through coaching, development and performance management.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Identify each client’s service requirements and lead the client service team to ensure service meets agree standards.
- Handle client expectations: keeping them informed of progress and communicating with them as appropriate and taking appropriate and timely action to identify and correct problems.
- Ensure delivery to highest standard using best practice processes and conducting regular reviews with clients through Client Promise, issuing meeting minutes promptly after meetings.
- Maintain client files in accordance with agreed procedures, keeping records complete, accurate and up to date.
- Assist the Client Management team to achieve the annual revenue target for clients.
- Drive the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools.
- Act as senior relationship manager for designated clients, co-ordinating client relationship management across the whole of Aon. Build senior level relationships within their clients.
- Look for new sales opportunities which may include selling additional Aon services and work with the New Business Developers in supporting future client visits.
- People Management - Lead a team through coaching, development and performance management, ensuring completed objectives with supporting personal development plans in place.
- Develop and support less experienced team members in the achievement of their objectives through coaching and mentoring.
- Attract, develop and retain talented individuals in line with business plans.
- Work with the leadership team to develop a working environment where people are positive, motivated and enthusiastic.
- Work with the leadership team to improve key ‘cultural’ characteristics of the overall corporate business: enthusiasm, client focus, innovation, accountability.
- Contribute to the development of strategy through the Area leadership team.
- Instil a culture of teamwork, effective communications and professionalism.
- Act as the Aon point of contact in the local market place.
- Compliance with regulatory requirements and business procedures.
- Responsible for working in accordance with the Aon UK Limited Risk Management.
- Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
- Promote all compliance related requirements throughout the region and identify opportunities for process improvement.
- Ensure all agreed practices and tools are actively and consistently applied.
- Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
How this opportunity is different
This is a great opportunity to build a career in a team with a proven track record of developing talent. Working within a business with a huge amount of innovate solutions to offer to clients. You will be supported by an experienced leadership team who want to see you succeed.
Skills and experience that will lead to success
- FCII/ACII or equivalent preferred
- Experience within a commercial insurance broker
- Consistent track record in developing relationships and working with senior individuals within the organisation
- Working knowledge of Risk Management concepts
- Commercial understanding of business – market forces
- Understanding the insurance market dynamics
- Technical knowledge of major insurance classes
- Good negotiating, listening and communication skills
- Sales skills
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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