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Are you passionate about delivering outstanding customer service? Do you want to work for an award-winning company? Do you have previous customer service experience? Then we at AXA – Global Healthcare would love to hear from you!
We're recruiting for a Global Client Services Advisor to join AXA – Global Healthcare. In this rewarding, varied and fast paced Global Client Services Advisor role, you’ll be supporting our global customers throughout their policy journey. You’ll liaise with other departments in the business and gather information to ensure the customer is helped throughout the life cycle of their policy. No two phone calls are the same, examples could include customers asking us about a payment or wanting to change their policy coverage.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work part of your week away from home at our Tunbridge Wells office.
Working Hours & Shift Pattern:
As our current opening hours are Monday to Friday 8am-6pm, you and your team will work on a shift pattern basis. We currently don't open on weekends but we may in the future, so you'll need to be flexible to work a Saturday if the business requires it. At AXA – Global Healthcare, we understand the importance of a work-life balance, so you’ll know your shift pattern well in advance.
Induction & Training:
Induction Date: Monday 13th Jan 2025.
You’ll receive a comprehensive onsite induction and training programme from our specialist trainers, to set you up for success in your new role. Please note this will be on site between 9am-5pm. Your training programme will cover all areas of policy management, how to use our bespoke computer systems, and our policies. During this time, you'll also take your first customer calls, with full support of our expert training team.
What you’ll be doing:
- Ensuring the delivery of excellent customer service by providing relevant and accurate information to every customer based on your professional expertise and training.
- Using your initiative as well as information resources available to provide the best outcome for the customer.
- Answering calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs, and diaries for each customer.
- Utilising attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.
- Responding to email correspondence.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.
What you’ll bring:
- Natural talent for connecting with people, problem-solving and decision-making skills with positive, can-do attitude.
- Customer focused, with the ability to show empathy and build rapport, listening and assessing situations and conducting yourself in a highly professional manner.
- Ability to navigate complex and multiple IT applications.
- Take pride your organisational skills and attention to detail and be able to multi-task and show resilience.
- Ability to work in a team and under pressure to meet deadlines.
- Experience in a customer facing role either in person or on the telephone.
- Previous experience in an office environment desirable.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
At AXA – Global Healthcare, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual starting salary of £23,400, rising incrementally to £26,600 over an approx. 24-month period as you progress in the role
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to sophie.2.guest@axa-uk.co.uk.
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Who we are:
Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical checkup to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
