Employee Benefits Administrator - Group Risk and Health

AON • Permanent • Birmingham, West Midlands, England, United Kingdom • 4d ago

Employee Benefits Administrator - Group Risk and Health

Note: this role can be based in Farnborough / Birmingham / Manchester / Leeds

Do you want to be part of an exciting team? Do you want to make a difference in your role and help us deliver outstanding service to our clients?

Then this is the role for you!

The Client Service Delivery Specialist will be primarily responsible for providing support to their assigned Aon Sales Consultants in the day-to-day management of clients Healthcare and Group Risk polices, including involvement with policy renewals and new business wins.

This is a hybrid role which will incorporate a mix of office and home working.

We will consider someone with predominantly Group Risk Experience with the desire to expand their knowledge to the full suite of Employee Benefits.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a Client Service and Delivery Specialist some of your key responsibilities will involve:

Ensure the smooth running of assigned portfolio of clients on a day to day basic
Develop and maintain a constructive and professional relationship with clients and insurers at all levels.
Act as the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping Consultants informed
Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries
Prepare template client reports as requested by Sales Consultants
Resolve any identified discrepancies in provider documentation before sending to clients
Ensure that any correspondence produced or issued by Aon is accurate and adheres to any published brand guidelines
Manage the gathering of accurate data for each client’s scheme renewal
Assist with the analysis of data as required
Attend internal provider and product training
Ensure that all client records are accurate and up to date
Maintain client records and data in line with Aon systems and protocols
Undertake ad hoc project work where required
Understand and comply with the financial & industry regulations and legislations
Establish and maintain up to date knowledge of products and the marketplace
Build good working relationships with Aon colleagues from all parts of the business
Show commitment and dedication to the role and to Aon
Provide a proactive professional telephone handling service for both internal and external contacts, including clients, providers, and Aon colleagues
Be a team player

How this opportunity is different

Join our ever-growing team.

This role provides you with the opportunity to collaborate with various teams including, our broking teams, suppliers, consultants, and clients.

You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.

We operate a SMART working model that gives you the flexibility to work from home and the office to suit your lifestyle needs.

Full and part-time hours will be considered.

Skills and experience that will lead to success

High level of accuracy and attention to detail
Ability to work independently and proactively using own initiative
Relevance experience within the insurance industry preferred
Knowledge of Group Risk industry highly desirable
Skilled at building positive relationships with an ability to manage numerous stakeholders.
Confident communicator with both colleagues and clients at all levels of organisation.
Excellent listening, organisation, and presentation skills
Willingness to learn and share knowledge.
Ability to adapt to change
Proficient in Microsoft applications including excel

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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