Role Title: Head of Casualty Claims
Department: Claims
Team: Third Party Claims
Location: London
Type: Permanent
About the Role:
- We are seeking a dynamic, knowledgeable and motivated person with strong experience in Casualty lines, to help consolidate our position as a leading provider of commercial claims solutions, and to support our clients by delivering a first class claims handling service.
- Our claims ethos is to strive to handle and resolve claims efficiently and fairly in accordance with our Claims Charter/Code of Conduct and Claims Process Guidelines.
- The role will involve working closely with the Head of Third Party Claims to deliver corporate goals whilst promoting LSM’s core values. The role will require strong technical knowledge, a flexible approach and sound claims handling judgement across all UK Casualty, High Excess and Environmental lines to ensure outstanding customer service at all times.
- The position will involve managing the Casualty Claims team, reporting into the Head of Third Party Claims.
About the Department & Team:
- LSM’s Claims department handle claims through all stages from initial notification to conclusion including; analysis of new notifications, coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required.
- The Casualty Claims team handles claims across multiple classes of business including UK Casualty, High Excess and Environmental Impairment Liability.
Key Responsibilities:
- Working closely with the Head Third Party Claims in proactively managing a cross section of Casualty claims and ensuring that the necessary level of expertise required is deployed for investigation of coverage, liability, quantum and strategy aspects of a file.
- Always following applicable claims reserving philosophy and claims standards whilst observing appropriate referral triggers.
- Oversee and ensure claims are triaged appropriately, and handled in accordance with the LSM Claims Charter/Code of Conduct and Claims Guidelines
- Liaising closely with relevant internal and external stakeholders throughout the life cycle of the claim. This will include collaboration with underwriters and actuaries on portfolio management, risk mitigation, policy wordings and claim trends. It will also involve regular interaction with policyholders, brokers and co-insurers, as well as market experts, adjusters and legal professionals where required.
- Contributing to the business’ thought leadership, developing new ideas, and research to support LSM’s underwriting, and claims strategies and our clients.
- Communicate and collaborate across LSM and GRS product sub boards to provide insight on trends and to ensure the Claims feedback loop is working effectively.
- Enhancing the exposure and profile of the Claims team through our Claims+ offering, attendance at market meetings, and working with our Claims Business Development team to explore business development opportunities at industry events, conferences and other external engagements.
- Ensuring compliance with best practice, service and communication through system reporting and internal file audits.
- Adherence to the authority requirements of the role as agreed. Additionally, financial authority will be reviewed no less than annually.
- To support the management of all third party relationships where the third party has delegated claims handling authority.
- Promotion of the LSM Claims Charter and Code of Conduct delivering excellence in client service.
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.
Skills and Experience:
- Extensive experience in the London Market in relevant classes
- Requires advanced knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace.
- Knowledge of law and insurance regulations in various jurisdictions.
- Ability to make decisions and exhibit sound and reasoned judgment and/or escalate as necessary.
- Ability to effectively interact with brokers and internal departments is essential.
- Strong verbal, written communication and organization skills.
- Strong negotiation, analytical and decision-making skills also required.
- Willingness to mix tasks and work in a changing environment to achieve the efficient operation of the claims team.
- Ability to decide the complexity of claims on prescribed rules.
- Competent organizational, interpersonal and relationship building skills.
- Able to identify, monitor and report on market loss trends.
- Degree or GCSE A levels or ACII qualified or working towards
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us
https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion
