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Head of Learning & Development

Howlett Brown • Permanent • Manchester, Greater Manchester, England, United Kingdom • 1d ago

Location: LONDON / MANCHESTER

Leadership Responsibilities

Build, develop, lead and grow the learning and development department meeting strategic and commercial KPIs, OKRs and other metrics.
Design, conduct and deploy business development activities and strategies.
Build, develop, train, manage, supervise and support the learning and development team, developing a high performing innovative and agile team meeting client needs and demand.
Further develop a sought after, innovative Howlett Brown brand in relation to learning and development, including sharing of insights, best practice, positively representing the brand.
Build and protect client relationships, as well as the positive brand and expertise of the business
Cross collaborate with other leaders, departments driving excellence, high performing standards and positive culture internally and externally meeting client needs and demands.
Create business development activities and strategies for the progress and development of the Investigations department and wider company.
Actively contribute to the company leadership in strategic and leadership meetings and events.

Matter responsibilities

Undertake, supervise and manage the following:

Devise and deliver departmental plans and report routinely to stakeholders on key metrics, milestones and KPIs.
Manage quality assurance with the review and sign off of development/training programmes, sessions and proposals.
Oversee training allocations and team performance.
Lead training, coaching and facilitation sessions into a wide range of topics and subjects ensuring adherence to legal and regulatory requirements as well as investigative best practice.
Design and develop training within Howlett Brown methodologies and in collaborative co-design services with clients
Design and develop learning programmes
Facilitate listening circles and group learning discussions
Measuring effectiveness of training programs using various evaluation tools and reporting insights to internal and external stakeholders
Creating and implementing online training modules and interactive e-learning solutions
Provide one-to-one learning and coaching for senior leaders of clients on topics of Howlett Brown’s expertise
Manage quality assurance with the review and sign off of designed training decks, learning content and programmes
Growth and innovative mindset, with solution focussed approach to growth, scale and general business logistics and obstacles
Be a business champion in representing the business by sharing thought leadership and best practices at conferences and events
Have excellent communication and interpersonal skills, with the ability to effectively relay complex information to diverse audiences
Support the internal learning programme

Core Skills & Standards

Strong analytical skills with experience in training/coaching design and delivery
Excellent communication and facilitation skills, both written and verbal
Attention to detail and concise drafting and review capabilities, problem-solving, and decision-making skills, with a keen eye for detail
Excellent communicator and effective engagement with diverse clients and stakeholders
Exceptional customer service practices and behaviours with a solution focussed attitude and approach
An awareness of workplace culture, trends and practices, as well as a keen passion and commitment to be a thought leader in learning and development
Cross collaborate and contribute to team building
Demonstrate respect, dignity and professionalism at all times to colleagues, clients and third parties
Role model and comply with staff policies, practices and procedures
Have strong project management skills with a track record of driving initiatives to successful completion
Demonstrate excellent presentation skills and the ability to present to stakeholders at all levels
Have excellent facilitation skills in delivering sessions, training and programmes safely
Be proficient in MS Office applications and associated software

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