This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.
At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.
All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.
Job Title: Operational Resilience Manager
How does this role contribute to our collective success?
Having a robust and resilient business is core to AXIS’ ambition to be a leader in its chosen markets and stand apart for delivering products and services that directly meet our clients’ needs. This role supports the Chief Operating Officer to deliver effective operational resilience and business continuity. It will be responsible for the coordination, delivery and governance of core regulatory operational resilience and business continuity requirements in line with AXIS’ policies.
What will you do in this role?
- Maintain and continually improve the operational resilience framework for our Insurance and Reinsurance entities ensuring compliance with FCA, PRA, Lloyd’s, and CBI requirements.
- Work closely with IT, Business Continuity Planning (BCP), Vendor Management, Risk, Compliance and other entity and Group level functions to ensure effective monitoring, testing, and response processes for operational resilience.
- Collaborate with Vendor Management to assess and strengthen the resilience of third-party providers critical to delivering business services.
- Partner with underwriting, claims, and policy servicing teams to identify critical business services, map dependencies, and safeguard their continuity.
- Play central role in business impact analyses, response and recovery planning and regulatory-mandated scenario testing to validate controls, and identify areas for improvement.
- Report to Executive leadership and the Board with actionable updates on resilience risks, compliance, and testing outcomes ensuring alignment with regulatory expectations.
- Continuously align processes and documentation with evolving FCA, PRA, Lloyd’s, and CBI requirements, ensuring audit readiness and demonstrating compliance. Play central role in preparing regulatory submissions and ensuring they go through appropriate review and governance.
About you:
We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.
What you will need to have:
- Experience in operational resilience.
- Demonstrable programme and change management experience, with ability to perform process mapping using industry standard tools e.g. Microsoft Visio.
- Excellent written and verbal communication skills.
- Familiarity with CBI and PRA/FCA regulatory regimes.
- Confidence and ability to influence and drive required outcomes with stakeholder at different levels from Executive leadership and Boards to support function delivery teams.
- Experience of working in, and familiarity with the (re)insurance industry would be beneficial.
- Good Excel and familiarity with data visualisation tools would be beneficial
- Understanding of IT systems, processes, data and other resources, underpinning critical services.
- Ability to lead and facilitate workshops.
- Operational resilience experience, including experience of running testing exercises
- Demonstrable programme and change management experience, with ability to perform process mapping using industry standard tools e.g. Microsoft Visio
- Excellent written and verbal communication skills
What we prefer you to have:
- Strong technical skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently.
- Ability to plan effectively and prioritise workload.
Role Factors:
In this role, you will typically be required to:
Be in the office a minimum of 6 days per month, depending on business requirements
What we offer:
You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.
