Operational Support Specialist – 4 month fixed term contract

Leatherhead, Surrey (Hybrid model)

Why join us?

Competitive salary of £23,330 to £25,000 per annum (pro-rata) [depending on experience]
A workplace pension scheme
Hybrid working, with very occasional collaborative days in our Leatherhead headquarters
25 days annual leave (plus bank holidays) increasing with length of service, with options to purchase and sell up to 5 days holiday per year (pro rata)
Coaching and mentoring, continual support, and opportunities for internal progression
Support and investment in your personal development
24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we need an Operational Support Specialist to help us continue this success and support our customers. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

Reporting to the Operational Support Manager, the Operational Support Specialist will provide efficient support to the Operations and Credit teams during the peak season, ensuring that we meet our monthly service levels. You’ll move between teams to support the completion of allocated tasks.

You will also:

- Manage allocated administrative tasks to support the school fees plan team.

- Respond to enquiries via email and telephone.

- Manage your workload to meet agreed targets and deadlines

- Document actions within the system

Who we’re looking for

If you’re someone who thrives in a fast-paced, customer-focussed environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be considered as our Operational Support Specialist you will need to be available for a four month period Mid-May to Mid-September:

You will:

- Have a good working knowledge of MS Office and be able to learn new systems with ease

- Demonstrate good written and verbal communication skills.

- Be able to build effective working relationships across teams in order to support their workloads

- Display attention to details, processing administrative with a high degree of accuracy

Administrative of customer service experience would be beneficial to your application.

The recruitment process

Stage 1: Following your application our recruitment team will compare your application with the requirements listed in the job description to assess your suitability for the role. We’ll contact you with our decision.

Stage 2: If successful, we’ll arrange a Telephone Evaluation call to get to know you and your motivations, tell you more about the role and Premium Credit Limited, and answer any questions you may have. During the call we’ll also ask you to provide work-related examples in response to 2 customer service based questions. This is so that we can assess how you are likely to respond to certain role related situations.

Stage 3: If both you and we agree to continue, we’ll set up a video interview with the Hiring Manager and a representative from HR. Whatever the outcome, we will let you know.

Stage 4: Depending on the role, a successful interview will either result in an offer or a second video interview with a stakeholder from the team.

Stage 5: If you are successful following the video interview process, then we will extend a verbal offer, which will be followed up in writing if you verbally accept.

We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk

If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://www.premiumcredit.com/Recruitment-privacy-notice

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you..

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

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