Claims Handler

job requisition id

R-36613

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

What Is the Opportunity?

We are currently recruiting for a Claim Handler to join our team in Manchester or Redhill on a permanent basis. We are looking for someone with experience handling property claims. EL/PL would be considered an asset but not essential.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

This role is eligible for a £1500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.

What Will You Do?

Analyses and applies policy coverage accurately to all assigned claims.
Investigates assigned claims.
Negotiates and settles claims proactively in accordance with Company guidelines and best practices.
Reserves claims accurately in accordance with Company guidelines and best practices.
Ensures that Company service standards are upheld.
Maintains data accuracy.
Instructs, liaises with and manages external vendors and monitors the quality and cost of their services, ensuring required technical and service standards are met.
Authorises claim payments and reserves within agreed claims handling authority.
Provides technical advice. Develops and maintains effective business relationships both externally and internally.
Works as a team member providing such support as required by other members of the team and fully participates in individual and shared project work.
Assists Senior Claim Professionals and others with larger and more complex claims, where required.
Openly communicates knowledge of his/her actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines.
Proactively participates in training and other learning and development activities to maintain and enhance technical knowledge and other skills.

Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work.

To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.

What Will Our Ideal Candidate Have?

Possess and demonstrate a level of general technical knowledge and other skills sufficient to handle assigned caseload of claims within designated handling authority.
Preferably has experience in claim handling environment.
Is capable of handling claims competently in line with required technical standards, best practices and service level standards.
Intermediate communication skills.
Intermediate business perspective.
Intermediate ability to build collaborative relationships.
Intermediate openness to influence, flexibility.
Demonstrates intermediate accountability and credibility.
Intermediate ability to think analytically and strategically.
Advanced customer focus.
Intermediate ability to exercise sound judgment and decision making.
Intermediate ability to work effectively as part of a team.
Preferably currently working towards ACII qualification

What is a Must Have?

Minimum of 5 GCSEs (or equivalent) including Maths and English.
Exposure to EL/PL claims handling and/or commercial property claims experience

What Is in It for You?

Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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