Location: Glasgow (at least 1 day per week in the Glasgow office after training period)

Salary: £23,000 - £30,000 per annum (depending on previous Claims Handling experience)

Hours: Full time hours are 35 per week, Monday to Friday 9am – 5pm, we are also happy to consider part-time hours

Closing date for applications: 8th January 2024

The opportunity

Are you customer obsessed and looking for your next move? We’re looking for talented, driven people like you to join our Motor Claims Team. We aren’t fussed if you’ve worked as a Claims Handler before, what you do need is the ability to deliver exceptional customer service through strong communication, relationship management and effective negotiation skills.

Our Claims function is the largest department in our UK General Insurance business, and it plays a critical role in ensuring customers receive an efficient, professional, and empathetic service. Joining such a big team means there is always opportunities to learn, grow and develop your career, such as fully funded insurance qualification programmes and allotted development days each month.

To help you become the best you can be, we provide comprehensive training that includes 5 weeks in a classroom environment and 4 weeks buddy support. Once our formal training is complete, we’ll provide a supportive learning environment so you can confidently continue with your career as a Claims Handler.

What will you be doing?

Working as a Claims Handler, you will be an integral part of our business, supporting brokers, solicitors and suppliers. This role is not about getting through calls quickly – it is about understanding the caller’s needs and delivering a great outcome. We also want you to have the ability be able to play an active role in shaping our business, suggesting, and getting involved in how we can improve!

Other key responsibilities include:

Responsible for handling and negotiating claims
Compliance to statutory regulations
Develop and maintain relationships with internal and external customers
To proactively handle third party claims aiming to settle cases within optimum time scales
Investigation and evaluation of liability and quantum to achieve the desired resolution for all claims handled

Our full-time working hours are 35 hours per week, Monday to Friday between the hours of 9am – 5pm. As well as no weekends, late nights, or bank holiday working, we also offer a hybrid working model so once you’re up to speed you only need to attend the Glasgow office once per week if preferred. At Zurich we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, or compressed hours. Please talk to us at interview about the flexibility you may need.

Who are we looking for?

We aren’t fussed if you have worked in insurance or as a Claims Handler before, what you will need is excellent communication skills. Additionally, you will require good case management and workload management skills.

The ideal candidate will be able to:

Always demonstrate outstanding customer engagement skills
Demonstrate a positive can-do attitude, always acting with integrity
Provide accurate information to brokers, solicitors and other third parties
Apply common sense and pragmatism to achieve appropriate outcomes
Support a culture of continuous improvement

We are looking for people who want a career and not just a job. Whilst previous experience is great, equally important is having a passion for customer service coupled with great verbal and written skills.

You will also:

Be customer focused with excellent verbal and written communication skills
Have strong attention to detail
Be a great team player
With an inquisitive nature, you will enjoy problem solving and building relationships

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid

Motor claims jobs

Customer Service Representative (Part-time, Job-share, Full-time)