Job Title & Salary
Claims Fraud Advisor
Salary: Circa £30,000 (depending on location, skills, experience, and qualifications)
Overview
This role offers an exciting opportunity for individuals with experience in claims management or fraud investigations. You will play a critical part in identifying and addressing suspicious motor claims, protecting genuine customers and the business.
About the Role
As a Claims Fraud Advisor, you will:
- Support claims handlers by triaging potentially fraudulent motor claims.
- Refer claims that need further investigation to the Motor Investigation Team.
- Deliver coaching and training to improve fraud detection capabilities across teams.
- Analyse performance data and engage with key stakeholders to drive continuous improvement in fraud prevention.
Your work will ensure that fraud detection processes are robust and effective, helping to protect both customers and the business from fraudulent activity.
Key Responsibilities
- Triaging potentially fraudulent claims and referring them to the relevant investigation teams.
- Creating and delivering training sessions to improve fraud detection.
- Analysing performance data to identify areas for improvement.
- Engaging with key stakeholders to promote best practices in fraud detection.
- Supporting customer-facing claims handlers in managing suspicious claims.
Skills & Experience Required
- Strong understanding of claims fraud investigations and potential outcomes.
- Ability to interpret data and apply insights.
- Effective workload management skills.
- Excellent communication skills (both written and oral).
- Previous experience in delivering coaching or training sessions.
What You’ll Get for This Role
- Salary: Circa £30,000
- Bonus Opportunity: Up to 6% of annual salary, depending on personal and company performance.
- Pension Scheme: Aviva will contribute up to 14%, depending on your contribution.
- Holidays: 25 days annual leave plus bank holidays, with the option to buy or sell up to 5 days.
- Discounts: Up to 40% off Aviva products, plus additional retailer discounts.
- Shares: Up to £1,200 of free Aviva shares per year through the Matching Share Plan and Save As You Earn scheme.
- Well-being Support: Access to various support tools and well-being initiatives.
- Flexible Benefits: Including sustainability options like cycle-to-work schemes.
- Volunteering Days: 3 paid volunteering days to contribute to causes you care about.
Aviva’s Commitment to Inclusion
Aviva is committed to creating an inclusive workplace:
- Diversity & Inclusion: Applications are welcome from all backgrounds and experiences.
- Flexible Working: Options include part-time, job shares, and smart working (spending around 50% of time in the office).
- Disability Support: Aviva interviews every disabled applicant who meets the minimum job criteria.
- Application Support: Alternative application methods are available for candidates requiring adjustments.
Application Process
Submit your application online.
If you have a disclosed disability, email anna.bui@aviva.com to request an interview if you meet the minimum job criteria.
About Aviva
Aviva supports 19.5 million customers in managing everyday risks and saving for the future. With over 23,000 employees, Aviva aims to be an attractive employer by offering opportunities for career growth, inclusivity, and flexible working options. Aviva is passionate about empowering its people to make a positive impact on customers' lives.
