Job Title & Salary
Process Transformation Specialist
- Salary: £40,000 - £55,000 (depending on location, skills, experience, and qualifications)
- Location: Norwich
Overview
Do you have a passion for transformation and innovation? Are you keen to challenge the status quo and improve business processes using technology? We’re looking for a Process Transformation Specialist to help make our core processes more efficient, resulting in better customer outcomes and more engaged colleagues.
Innovation and automation are key to our transformation journey. By enhancing change management and fostering a culture of continuous improvement, we aim to reduce operational risk and improve financial processes.
About the Role
As a Process Transformation Specialist, you’ll work closely with Finance teams to re-engineer core processes, using tools ranging from automation to process redesign. Your key focus areas will include:
- End-to-End Process Engineering across financial reporting, actuarial, and business partnering.
- Process Analysis to identify bottlenecks and improvement opportunities.
- Stakeholder Collaboration to gather feedback, secure buy-in, and drive operational excellence.
- Continuous Improvement through regular engagement with teams and leveraging innovation tools, including GenAI.
You’ll provide recommendations to senior management on the best approaches for process improvement and act as a champion for change across the business.
Key Responsibilities
- Re-engineer and optimise core business processes to improve efficiency and reduce risk.
- Collaborate with stakeholders to gather feedback and secure support for proposed changes.
- Conduct in-depth analysis of current workflows and identify areas for improvement.
- Drive continuous improvement and innovation through process redesign and automation.
Skills & Experience Required
- Proven experience in process improvement and transformation.
- Strong stakeholder management skills.
- Excellent communication and presentation skills.
- Ability to analyse complex processes and identify solutions.
- Adaptability to changing business needs and resilience in managing change.
What You’ll Get for This Role
- Salary: £40,000 - £55,000
- Bonus Opportunity: 10% of annual salary (based on performance).
- Pension Scheme: Up to 14% contribution from Aviva.
- Holidays: 29 days plus bank holidays (option to buy or sell up to 5 days).
- Discounts: Up to 40% off Aviva products and retailer discounts.
- Shares: Up to £1,200 in free shares annually through the Matching Share Plan.
- Supportive Policies: Including parental leave and flexible working options.
- Well-being Support: Access to well-being tools and initiatives.
- Volunteering Days: 3 paid days to give back to the community.
Use the Aviva Reward Calculator to see your total package.
Aviva’s Commitment to Inclusion
We welcome applications from all backgrounds and experiences.
- Flexible Working: Including part-time roles and job shares.
- Disability Support: Guaranteed interviews for disabled applicants meeting the minimum criteria.
Application Process
Submit your application online.
If you have a disclosed disability, email kitti.majer@aviva.com to request an interview.
For alternative application methods, contact kitti.majer@aviva.com.
About Aviva
Aviva helps 19.5 million customers manage everyday risks and plan for the future. With 23,000 employees, we strive to offer the best environment for people to thrive and make a positive impact on our customers' lives.
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