Primary Details
Time Type: Full timeWorker Type: Employee
Senior Manager – Underwriting Operations
We have a newly created role reporting to the Head of Operations for QBE's International Markets (IM) business. The purpose of this role is to drive continuous improvement in the technical capability, operational efficiency, and customer service across all relevant lines of business through proactive challenges and strategic initiatives.
Your new role:
- London Market: Support the Head of Operations in maintaining oversight and accountability for all Lloyds and London Market Operations including management of all outsourced providers and definition/delivery of strategic initiatives.
- Leadership: Lead, motivate, develop, coach and manage both direct reports and colleagues as appropriate. Ensure a consistent recruitment strategy across the team in line with QBE policies and in conjunction with Underwriting stakeholders. Demonstrate QBE's leadership attributes and support the Head of Operations in setting behavioural expectations across the team.
- Workflow/performance: Ensure service delivery is in line with SLAs by effectively managing Operations and Underwriting stakeholders. Collaborate with counterparts in other businesses to drive consistency in approach.
- Stakeholder management: Establish and develop your relationships with stakeholders across Underwriting, Operations and other functions to help achieve business objectives and improve the perception and understanding of Underwriting Operations. Act as a key point of contact on all operational issues that are not product specific and manage incoming demand from other functions effectively. Deputise for the Head of Operations as required.
- Process improvement & change: Create a culture of continuous improvement across International Markets (IM), supporting colleagues to identify, triage and prioritise process improvements in line with our strategic objectives. Ensure oversight and take accountability for delivery of all change initiatives and projects across IM, managing colleagues as required and ensuring consistency across teams. Represent IM at the Change Committee ensuring decisions are aligned with IM Executive team priorities.
- Shared services: Ensure oversight of the performance management of our internal shared service partners through effective delegation. Make decisions that drive consistency with UK/Europe teams where possible and align to our strategic priorities.
- Overseas offices: Develop and maintain an understanding of the processes, operational challenges and changes initiatives in our overseas offices (Canada, US, Dubai, Singapore) and support the Overseas Operations Managers as required to ensure delivery of strategic initiatives and maintaining a consistent approach where possible.
About you:
- Experience in providing management and leadership within the London Insurance market with Lloyd’s Market knowledge
- Experience in leading strategic change projects from an Operations perspective.
- Good knowledge of underwriting processes, guidelines, standards and practices.
- Experience in dealing with multiple countries.
- Understanding of risk management and operational resilience in an insurance context.
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).
With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
To find out more about why you should work for QBE, visit our careers website.
At My Best - QBE Benefits
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
To find out more visit our Reward Page
QBE Awards
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
You can view all our awards here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report
What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
APPLY NOW and let’s make it happen!
Skills:
Analytical Thinking, Business Management, Coaching for success, Cost Management, Critical Thinking, Customer Value Management, Detail-Oriented, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Prioritization, Risk Management, Stakeholder Management, Team Management
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
