Together, we engage with everything we have and are, to help humankind act braver and better.
About Shared Services:
A Shared Service Provider to both UK Life Branch (Life Reinsurance provider) and Great Lakes Insurance SE (specialty provider of primary insurance services in the UK).
Key services that are provided include: Accounting/Finance/Tax; HR; Facilities Management; Procurement; Internal Audit: Legal and Data Protection. In addition, the responsibility for managing and servicing the Leases on behalf of the relevant London Business Units
It is an exciting time to join our growing and evolving organisation, help us shape the future of primary insurance service provision!
About the role
Supporting Regional Head of Services the Senior HR Consultant/Operations Lead is accountable for the end-to-end delivery of HR operational processes across countries, ensuring global process alignment, system integrity, and data accuracy.
This role leads work within HR services from a HR Administration & Documentation perspective, governs how transactions are executed in the HRIS, and ensures that employee data, contracts, and lifecycle changes are processed in a accurate and timely manner.
It acts as the lead for HR Operations and Documentation, partnering with Regional HR Consultant for SuccessFactors, HR Service Centers globally, Payroll, COEs, and IT to maintain a single source of truth for employee information. It is the backbone of the HR operating model.
Key Responsibilities:
HR Operations Leadership
- Guide and oversee the day-to-day work of a team of HR Administrators.
- Ensure timely execution and quality of all deliverables related to the employee lifecycle transactions, including but not limited to, hires, terminations, Leave of absence (full employee lifecycle)
- Ensure operational coverage, skills depth and training required in the HR Administrators
Global Process Alignment
- Ensure that local HR operations follow globally defined processes, controls, and data standards.
- Act as the regional owner for process design, working with Global HR Operations and COEs.
- Identify local deviations or manual workarounds and drive standardization or formal exception governance.
HRIS & Data Governance
- Own the integrity of employee master data in the HRIS (SAP SF).
- Monitor HRIS transactions for Accuracy, Timeliness, Compliance with process rules.
Performance Management & Reporting
- Track and report on: Transaction volumes, Error rates, SLA compliance, HRIS defects and backlog, Data quality indicators.
- Provide regular updates on any operational risk and data health.
Continuous Improvement & Automation
- Identify high-volume, high-risk manual processes and drive: Automation (RPA, system rules, integrations), Process simplification and alignment.
- Lead operational readiness for new HR programs, country expansions, or system rollouts.
Competencies:
Strategic mindset (we think big) – you look, plan and move into the future with clear intentions and purposeful actions, seeking regular feedback, that allows you to make decisions today that will lead the business towards its future commitments.
Ensures accountability (we lead the ‘we’) – you hold yourself and others accountable to take responsibility and meet commitments, creating a culture where people own their decisions and actions and appreciate how they contribute to the team/organisation commitments.
Managing complexity (we grow with our clients) – you make sense of complex and sometimes contradictory information to effectively solve problems, learning and sharing along the way.
Sponsors work (we care and dare) – you know when to lead and when to let others lead, providing direction and delegating to others, empowering and trusting them to achieve their commitments. Develops talent (we care and dare) – you develop the team to meet their career ambitions, building capability at an individual and organisational level, preparing them for future opportunities. You discuss feedback and development regularly and promote a diverse and inclusive workforce.
Being resilient (we are clear and authentic) – setbacks are unavoidable; however, you recover quickly, seek feedback, learn and unlearn and move forward with courage and commitment.
Key Skills & Experience:
Essential:
- Demonstrable experience of people management/leadership
- Attention to detail specifically with verbal and written communication with the ability to accurately quality check the work of the team.
- Excellent project management, planning and organisational skills
- Awareness and understanding of regional HR legislative landscape
- Awareness and understanding of UK financial services regulatory landscape
- Effective stakeholder and relationship management skills
- Focused on effective delivery to customer
Desirable:
- Experience within a complex matrix structure
- Knowledge of managing employee benefit and wellbeing plans
- Awareness and understanding of EU financial services regulatory landscape
People Leaders:
You are aware of your role (as a leader) in being able to influence your team structure and culture to promote principles of diversity and inclusion.
You strive to continuously educate yourself on best practice for inclusive leadership.
You demonstrate and role model inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture as well.
You support a culture in which high ethical conduct is recognised, valued and embodied by all
You treat everyone fairly and with respect.
Regulatory & Conduct Requirements:
In addition to the responsibilities set out above, the Head of HR Operations role will also become responsible for:
- Ensuring compliance with Munich Re’s Code of Conduct and the FCA Conduct Rules
At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
