About AXA:
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job overview:
Are you passionate about making a real difference in people’s lives and contributing to a thriving business? Do you want to be part of a supportive team that genuinely values your efforts? AXA Health is seeking motivated Sales Consultants to join our successful Retention team in Tunbridge Wells on a permanent, full-time basis. In this rewarding role, you’ll connect with customers at a crucial moment—during their annual renewal—and help them explore and understand their healthcare options giving you the opportunity to turn enquiries into both sales and retention opportunities. Join us and enjoy the chance to make a meaningful impact while building a rewarding and fulfilling career.
Interview dates will be 24th & 25th March.
Key responsibilities:
- Engaging with customers on the phone who are looking to review their Private Healthcare Insurance at renewal stage.
- Listening carefully to understand customers’ needs and providing tailored solutions to help protect their future health.
- Communicating complex information clearly and empathetically, handling sensitive conversations with care.
- Converting sales opportunities.
- Building rapport and trust with customers to enhance their experience.
- Thriving in a supportive, collaborative environment that encourages teamwork and mutual success.
Work arrangements:
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your initial office-based training period of 12 weeks you'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.
Working Hours & Shift Pattern:
Full time, 37.5 hours per week, rotating shifts Monday to Friday between 8am and 7pm with some Saturday 9am to 1pm shifts.
Induction & Training:
Induction Date: 11th May
When you join us, you’ll be given extensive training on our products and tools to ensure you have the knowledge and skills to succeed. You’ll receive one to one coaching sessions, take part in role plays, and even listen to live calls. Our sessions will help to motivate and inspire you as well as support you with your sales and retention techniques.
Providing a Career Development Framework that is reviewed every six months for two years with your manager, giving you clear career progression. Full training and support you need to make a difference, no matter the stage of your career.
Your skills & experience:
- Engaging with customers on the phone who are looking to review their Private Healthcare Insurance at renewal stage.
- Listening carefully to understand customers’ needs and providing tailored solutions to help protect their future health.
- Communicating complex information clearly and empathetically, handling sensitive conversations with care.
- Converting sales opportunities.
- Building rapport and trust with customers to enhance their experience.
- Thriving in a supportive, collaborative environment that encourages teamwork and mutual success.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to apply:
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to bayley.colbran@axa-uk.co.uk.
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
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