Position Summary:
The Claims Adjuster is responsible for investigating insurance claims to determine the extent of liability and negotiate settlements. The role reviews policies, gathers evidence, interviews involved parties, and assesses damages. They analyze claim information to determine coverage and liability, work closely with policyholders, witnesses, and experts while evaluating the validity of claims, negotiate settlements within policy limits, and ensure timely and accurate payments.
Location:
London - UK - Fenchurch
What will your job entail?
Job Responsibilities:
• Investigates insurance claims to determine the extent of the loss or damage covered by the policy, gathers information from the policyholder, witnesses, and any other relevant sources.
• Assesses the damage or loss to property, vehicles, or other insured items through on-site inspections, interviews, and review documentation such as police reports or medical records.
• Updates information in claims management system and document findings, including photographs, written reports, and other evidence, to support the assessment of the claim.
• Reviews insurance policies to determine the coverage limits, exclusions, and deductibles applicable to each claim, interprets policy language to ensure that claims are handled according to the terms of the insurance contract.
• Communicates with claimants, witnesses etc. throughout the claims process, provide status updates of the claim, explains coverage decisions, and resolves questions or concerns.
• Negotiates settlements with policyholders or claimants to resolve claims efficiently and fairly and identifies potential cases of fraud or misrepresentation in insurance claims.
• Ensures compliance with insurance regulations and company policies during claims handling such as adhering to deadlines, following claims handling procedures, and maintaining confidentiality of sensitive information.
• Provides excellent customer service by addressing policyholder concerns while managing expectations regarding the claims process.
• Provides technical expertise and advice related to incidents, claims matter and loss prevention initiatives, and delivers best claims settlement and recovery for the business.
• Stays updated on industry developments, changes in insurance laws and regulations, and advancements in claims processing technology.
Work Experience and Education:
· Bachelor’s degree in Legal, Finance, Business Administration, or a related field with 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Licenses & Certifications:
· Prescribed: Minimum requirements for state specific Adjusting/Appraising/Examining/ Investigating Licenses
· Preferred: Accredited Claims Adjuster (ACA), Associate in Claims (AIC), Certified Claims Professional (CCP), Certified Insurance Service Representative (CISR)
Disclaimer
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
