Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
Shape the future:
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
Grow with us:
We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
Win as a Team:
As the Configuration Manager, you will design, operate, and continually improve the enterprise-wide Configuration Management process within ServiceNow. You will be accountable for the accuracy, completeness, governance, and strategic direction of the CMDB, ensuring high-quality data across all technology services. You will engage directly with directors, board members, and stakeholders at various levels, addressing questions on data quality, accuracy, reporting, and other CMDB-related insights.
You’ll make an impact by:
- Have responsibility for and govern the Configuration Management process, standards, and data model.
- Maintain the CMDB strategy and ensure alignment with service and technology governance.
- Define and enforce Configuration Item (CI) lifecycle policies.
- Lead CMDB data quality including audits, health checks, and reconciliations.
- Oversee automated discovery, service mapping, and system integrations.
- Ensure any new integrations with the CMDB follow governance requirements and the CSDM framework.
- Collaborate across CIO teams to drive CMDB adoption and awareness.
- Provide SME guidance on CI modelling and related processes.
Your skills and experience:
- Experience in ServiceNow CMDB, Discovery, and related integrations.
- Understanding of Configuration Management in complex IT environments.
- Experience in data governance, analysis, and reporting for CMDB accuracy.
- ITIL Foundation certified; advanced ITIL knowledge desirable.
- Ability to confidently collaborate with colleagues across multiple third-party vendors and stakeholders.
- Experience with CMDB auditing and compliance from an FCA perspective.
Why You’ll Love It Here:
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Health & wellbeing + virtual GP
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Our DEI Commitment:
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
