About us
Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsurers. For over 120 years we’ve been industry leaders in a variety of specialist areas.
Working here
A career with us means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other.
What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.
What you’ll do
The senior manager of operational excellence is responsible for the identification and analysis of continuous improvement programmes of work across the business in conjunction with our business leads in the UK, Asia and Europe. This work supports Miller’s value creation plan activity and drives operational improvements to quality, delivery and cost for the benefit of our clients
Role Responsibilities
- Work cross functionally to support the identification of improvements in our client’s end-to-end journey;
- support Miller to prioritise and deliver process improvement activity that drives value creation;
- use a methodical and data driven approach to quantify business problems, ensuring to track and measure benefits delivered;
- lead elicitation sessions and apply various techniques to get a more in-depth understanding of the problems;
- document future business processes by producing process maps and descriptions;
- effectively communicate the analysis results and proposed changes to stakeholders;
- work with operational teams across Miller to embed a culture of continuous improvement and problem solving together;
- empower individuals to improve their own processes within an agreed framework of change; coach and mentor teams and individuals across Miller to upskill the organisation in ways of working.
Qualifications
- A degree or professional process or process improvement qualification
Knowledge
- Understanding of Process Improvement methodology.
- Strong analytical, problem-solving, and decision-making skills.
Experience
- At least 5 years experience in an operational excellence, continuous improvement or change role. Preferably in insurance broking.
At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.
