Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
Shape the future
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
Grow with us
We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
Win as a Team
This role involves managing long- and medium-term capacity planning services for one or more business areas. You will work with finance, marketing, and operational teams to deliver accurate demand and supply plans, provide input into operational and strategic planning, and improve resource planning capability.
You will analyse data, develop planning models, and build relationships across the business to support decision-making and achieve key business outcomes.
This role is hybrid and can be based out of our following offices: Glasgow, Liverpool, Manchester, London or Horsham.
You’ll make an impact by:
- Define, develop, and implement capacity models and solutions to meet business requirements.
- Deliver realistic and robust supply and demand plans, highlighting risks and opportunities, and making recommendations to meet business goals.
- Assess highly detailed information, identify trends, and provide actionable insight to improve operational performance.
- Develop and maintain relationships across supported business areas and wider teams (HR, Finance,Marketing, OpEx) to ensure effective engagement and alignment with business needs
Your skills and experience:
- Capacity planning and operations strategy, with experience using planning tools such as WFM, Anaplan, Qlik, and Excel.
- Good analytical and problem-solving skills, able to turn highly detailed data into clear, actionable insight.
- Ability to build and maintain effective relationships with stakeholders across HR, Finance, Marketing, and operational teams.
- Experience in operational planning within contact centre front or back office environments
Why You’ll Love It Here:
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Health & wellbeing + virtual GP
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Our DEI Commitment:
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
