About AXA:
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job overview:
Join our Financial Operations team at AXA UK as a Credit Control Advisor on a 12-month fixed term contract. We’re seeking a proficient credit control professional, ideally with experience in a financial recovery role, who’s confident in managing multiple tasks, meeting tight deadlines, and making clear, quick decisions under pressure. If you’re a delivery-focused individual who thrives in a dynamic environment and are committed to excellence, this could be the perfect next step in your career with us.
Key responsibilities:
- Responsible for the timely collection of outstanding debt, ensuring efficient resolution of complex queries within the AXA PPP health business.
- Maintain a detailed log of outstanding recoveries to ensure full accountability of debt and consistent follow-up according to established guidelines, escalating issues promptly and investigate internal and external customer and broker queries to facilitate early resolution and debt settlement.
- Actively chase overdue premium debt across all business types through outbound calls to members, brokers, and groups to meet weekly and monthly collection targets.
- Collaborate with the team to proactively contact our Large Corporate Clients in ensuring they have everything required to make the payment.
- Build and maintain strong relationships with key stakeholders and customers, acting as a subject matter expert (SME) and supporting the resolution of complex, sensitive cases.
- Provide support to customers facing financial difficulties, offering the appropriate level of assistance.
- Regularly review processes to increase efficiency and adhere to the Credit Control policy and other regulatory guidelines.
- Support and assist Team Manager across all existing and new books of business which form part of the Credit Control suite.
Work arrangements:
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Your skills & experience
- Proven experience of working in a busy credit control team within a Financial Services organisation.
- Numerate and accurate.
- Prioritisation and organisational skills with an excellent attention to detail.
- Proactive, target and self-driven individual.
- Challenging and enquiring approach with strong influencing, negotiation, and persuasion skills - empathetic.
- Good interpersonal and communication skills.
- Computer literate - Word, Excel and Outlook.
- Experience with either SAP or CREST would be beneficial.
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to apply:
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to martin.eels@axa-uk.co.uk
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
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