About us:
Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsureds. For over 120 years we’ve been industry leaders in a variety of specialist areas.
Working here:
A career with us means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other.
What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.
What You'll Do:
Miller Insurance is forming a new team dedicated to driving operational efficiency through the adoption of AI and automation.
The AI & Automation Product Manager will lead the identification, prioritisation, and implementation of automation solutions that will enable the business to double revenue without doubling headcount. The ideal candidate will combine hands-on delivery with strategic vision, driving real change across the organisation.
Tech, Data and Innovation
The team supports and enhances all technology-based services to Miller with the aim of supporting and extending the business’ service range and excellence. Activities are carried out and managed against the Corporate Business Plan and Board/Business Unit priorities.
Role responsibilities
- Assess Automation Opportunities: Systematically evaluate business processes to identify opportunities for AI and automation that align with our specialty broking business model.
- Prioritisation & Solution Selection: Rigorously prioritise opportunities, selecting the most appropriate tools and approaches (AI, RPA, etc.) for each use case, ensuring solutions are robust, scalable, and add genuine value.
- AI vs RPA Myth Busting: Educate stakeholders on the distinctions between AI and RPA, advising on when each should be used, ensuring clarity and dispelling misconceptions.
- Operationalise Proofs of Concept: Lead the design, trial, and demonstration of proofs of concept with both internal teams and external vendors, fostering a ‘fail fast, learn fast’ culture to accelerate innovation.
- Stakeholder Engagement & Change Management: Engage and influence stakeholders at all levels, championing change and managing resistance. Deliver clear communications and training to support adoption and embed new ways of working.
- Digital Organisation of the Future: Define the structure of future teams, blending digital and human workforces. Develop job specifications and personas for digital agents, bringing automation to life in a way that fits Miller’s culture.
- Brand Integrity: Ensure all AI and automation solutions are tailored for Miller’s specialty broking focus and remain aligned with the company’s brand and client service standards.
- Strategic & Tactical Delivery: Combine ‘hands-on’ delivery—diving into the detail as required—with strategic leadership to ensure projects are executed successfully and objectives are met.
- Problem-led Approach: Champion a rigorous approach to solution design, starting from genuine business problems rather than technology push, and justify all investments with clear business cases.
- Adoption & Effectiveness Measurement: Define and monitor KPIs to track adoption and effectiveness of automation initiatives, using data to drive continuous improvement.
- Governance: Establish and maintain a fit-for-purpose, light-touch governance model that ensures structure and risk management while enabling agility and avoiding bureaucracy.
- Collaboration & Best Practice: Work closely with product teams, operations and front office, leveraging their guidance, sharing learnings, and contributing to Miller’s culture of innovation and cross-team collaboration.
General
- Product Lifecycle Management: Own the end-to-end product lifecycle for AI and automation initiatives, from ideation and requirements gathering through to implementation, maintenance, and sunset.
- Market & Technology Awareness: Maintain up-to-date knowledge of AI, automation, and insurance technology trends, especially as they relate to the London Market and specialty insurance.
- Vendor & Partner Management: Manage relationships with technology vendors and consultants, ensuring delivery of value and alignment with Miller’s requirements.
- Risk & Compliance: Ensure all solutions comply with relevant insurance regulations, Miller’s IT policy framework, and data protection requirements.
- Team Leadership: Mentor and develop team members, fostering a culture of learning and continuous improvement.
Knowledge
- Knowledge of relevant market systems and digital tools
Experience
- Proven track record delivering AI and automation solutions in insurance or a related sector.
- Strong understanding of both RPA and AI technologies, their practical applications, and limitations.
- Demonstrated ability to deliver change in complex, regulated environments.
- Exceptional communication, stakeholder management, and influencing skills.
- Experience with innovation best practices, product management, and agile delivery.
- Analytical mindset, comfortable with data-driven decision making and measuring outcomes.
- Experience in the creation and implementation of governance practices in relation to AI automation.
- Experience in specialty insurance or London Market broking preferable
- Experience in product management, agile delivery, or change management.
Benefits
On top of a competitive salary we offer a fantastic benefits package including:
- 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
- Private Medical Insurance
- Medicare cash plan
- Minimum of 25 days annual leave (with flexibility to buy more)
- Life Assurance
- Income Protection
- Critical Illness cover
- Enhanced Maternity, Paternity Adoption and Shared Parental Leave
At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.
