About AXA:
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job overview:
AXA is embarking on an exciting partnership journey and we’re looking for three dedicated Product Owners to lead key areas of this initiative and join us on a 9 month secondment.
The Claims Product Owner will focus on delivering seamless claims solutions across car and home insurance, working closely with Claims squads to optimise processes, enhance customer experience and drive business and claims readiness activities.
The Data and Pricing Product Owner will oversee delivery of data and MI requirements and the E2E flow of customer data through to pricing, translating complex requirements into clear product roadmaps that support strategic business decisions.
Meanwhile, the Customer Support Product Owner will shape the future of our customer service models, ensuring they are scalable, efficient, and customer-focused across various channels.
As the Product Owner, you’ll work collaboratively across teams to develop and execute strategic roadmaps, manage dependencies and deliver impactful solutions. While the individual role responsibilities differ, they aim to improve AXA’s offerings through effective product management, stakeholder engagement and operational excellence.
Key responsibilities:
- Develop and maintain a strategic product roadmap that aligns with business objectives, stakeholder needs and partnership goals across claims, data & pricing and customer support functions.
- Collaborate with cross-functional squads and external partners to deliver end-to-end solutions, ensuring seamless integration and timely delivery of initiatives.
- Act as the primary interface between stakeholders and delivery teams, translating complex requirements into clear plans and managing dependencies effectively.
- Lead operational readiness activities, including process design, change management, stakeholder engagement and training, to ensure successful implementation and adoption of products.
- Monitor product and process performance, collecting feedback and data to identify opportunities for continuous improvement and optimise customer and partner experiences.
- Manage product backlogs, priorities and risks, ensuring alignment with strategic goals and effective resource allocation across multiple initiatives.
- Support cultural and operational change by promoting Agile principles, fostering collaboration and championing innovative approaches to product development.
- Maintain a holistic view of the entire product lifecycle, from initial concept through to ongoing enhancements, ensuring products remain fit for purpose and deliver maximum value.
Work arrangements:
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) from December 2026. Away from home means attending the office, visiting clients or attending industry events.
Your skills & experience:
- Experience managing complex products, portfolios, or projects within regulated environments such as insurance, financial services, or similar sectors.
- Strong stakeholder management skills, with the ability to engage and influence senior leaders, cross-functional teams and external partners effectively.
- Effective communication skills, capable of translating technical or complex concepts into clear, actionable insights for diverse audiences.
- Demonstrable ability to develop and execute strategic roadmaps, manage dependencies and deliver end-to-end solutions using Agile methodologies.
- Experience in process design, operational readiness, change management and driving continuous improvement initiatives.
- Strong analytical skills with the ability to define and leverage MI requirements, supporting data-driven decision-making.
- Customer-centric mindset, focused on designing scalable, innovative solutions that enhance customer and partner experiences.
- Adaptability and resilience, with a proven track record of managing multiple priorities, fostering collaboration and supporting cultural and operational change.
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to apply:
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to lauren.cooper@axa-uk.co.uk.
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
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