Primary Details
Time Type: Full time
Worker Type: Employee
To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy
Claims Adjuster – Liability Credit Hire
Leeds/Hybrid
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
Your new role:
- Investigate and resolve Claims where Liability is disputed involving Credit Hire in order to provide excellent Claims handling service with minimal leakage
- Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments
- Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate
- Manage Claims and other material Claims issues in order to resolve and settle claims on an economic basis
- Ensure that Claims fees and advices are responded to within agreed timeframes to ensure good service
- Respond to internal and external stakeholder requests in accordance with service standards
- Flag complaints as required and Treat Customers Fairly
- Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions
- Reserve accurately to ensure that the Company’s liability is clear at all times
- Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims
- Have a complete understanding of the ABI GTA agreement and be able to deal with claims within the contracted timescales
- Being able to deal with Non-GTA Credit Hire claims and understand the arguments and documentation that can be used to obtain a satisfactory outcome
About you:
- Experience dealing with Credit Hire claims at all levels
- Excellent investigative skills
- Proven experience dealing with policy coverage
- Experience dealing with liability negotiations
- Have a good understanding of a litigation process
- Effective communication skills, written and verbal
- Relationship Management skills
- Able to competently use MS office applications such as Word, Excel and PowerPoint.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
As well as the benefits below we also offer an extensive choice of other options to suit you!
- 30 days holiday a year with the option to buy up to 2 additional days.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025:
- Winner: Commercial Lines Insurer of the Year,
- Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
To learn more about our achievements, click here
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills:
Case Management, Claims Processing, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
