Your Role
Apollo is continuing to strengthen its conduct risk capability and we're looking for a Conduct Manager to help shape and embed our approach to customer outcomes, product governance and conduct risk across the business.
This is an opportunity to play a visible role within the second line, partnering closely with underwriting, claims, delegated authority and operational teams to provide pragmatic advice, oversight and constructive challenge. You'll help ensure regulatory requirements are applied in a way that supports good customer outcomes while remaining commercially proportionate and practical.
You'll contribute to the ongoing development of Apollo's conduct framework, working across areas including Consumer Duty, fair value, product governance, complaints and delegated authority oversight, while helping the business understand and respond to evolving regulatory expectations.
What you’ll do
- Provide conduct risk advice, oversight and constructive challenge across underwriting, claims, delegated authority and operational teams.
- Support the ongoing development and operation of Apollo's conduct risk framework, ensuring it remains practical, proportionate and aligned with regulatory expectations.
- Lead and support product governance activities including product reviews, target market assessments, fair value assessments and distribution oversight.
- Monitor conduct risk indicators, customer outcome data and management information, identifying trends, issues and opportunities for improvement.
- Oversee complaints and delegated authority arrangements from a conduct perspective, supporting effective issue identification, escalation and remediation.
- Produce conduct reporting and insights for committees and senior stakeholders, covering emerging risks, customer outcomes and regulatory developments.
- Support regulatory engagement, thematic reviews and assurance activities relating to conduct risk and customer outcomes.
- Promote a strong conduct culture through training, guidance and continuous improvement initiatives across the business.
What we are looking for
- Experience in conduct risk, compliance, governance or customer outcome-focused roles within the Lloyd's, London Market or wider insurance sector.
- Knowledge of Consumer Duty, product governance, fair value, complaints and broader conduct risk requirements.
- Understanding of Lloyd's, FCA and PRA regulatory expectations.
- Ability to analyse management information and translate insight into meaningful actions and recommendations.
- Strong stakeholder management skills and confidence providing advice and constructive challenge.
- Experience preparing reporting, papers or guidance for committees and senior stakeholders.
- Pragmatic judgement with a balanced approach to commercial objectives, customer outcomes and regulatory requirements.
