Company
Munich Re Specialty - North America
Location
London , United Kingdom
Bell & Clements is a leading expert in understanding and connecting US coverholders and brokers to flexible and innovative insurance solutions. We are also a registered Lloyd’s Broker. As a wholly owned subsidiary of Munich Re, we have access to the expertise, products and risk appetite of one of the largest and most successful insurance groups in the world.
We are specialists in offering expertise in underwriting, broking and capacity management for US Excess and Surplus (E&S) lines insurance solutions. The unique combination of broking and underwriting divisions provides the ability to quote and bind risks through inhouse binding authorities, while providing customers with access to Lloyd’s, London Market companies, and Munich Re owned capacity in Germany and the US.
Why join us?
We are a responsible employer, with a reputation for innovation and adding value in the insurance distribution chain. As a wholly owned subsidiary of Munich Re, we have access to the expertise, products, risk appetite and career development opportunities of one of the largest and most successful insurance groups in the world. As our business continues to grow, we are committed to expanding our team and provide development opportunities to ensure we are always supporting our people in their career journey. Our talent pool makes us who we are, and our inclusive culture means we are looking to continue to build our team with broad expertise, diverse backgrounds, and ambitious employees. Being part of Bell & Clements provides access to multiple health and wellbeing benefits, work-life balance initiatives (including hybrid working), financial wellbeing packages as well as training, development and career opportunities.
The Role
We are seeking a dynamic and experienced Data Operations Manager to lead our data operations team at Bell and Clements. This critical role combines leadership, operational excellence, and technical expertise to enhance data workflows, drive business transformation, and ensure alignment with organisational goals. Join us to shape the future of data-driven innovation in the specialty insurance market.
Overview
The Data Operations Manager will play a pivotal role in driving data management excellence and analytical innovation. This includes leading a growing team of data professionals, implementing transformative projects, and shaping data strategy in collaboration with the Chief Innovation Officer. The successful candidate will ensure that B&C delivers cutting-edge data solutions to support internal teams, customers, reporting entities, and trading partners.
General Duties and Responsibilities
- Team Leadership: Lead and manage the Data Operations team, fostering a culture of high performance, accountability, and collaboration.
- Workload Management: Plan, prioritise, and allocate team workload effectively to ensure timely delivery of tasks and projects.
- Operational Oversight: Supervise daily data processing activities, ensuring data quality, integrity, and timely delivery of dashboards, reports and insights.
- Data Warehouse Management: Oversee the maintenance and enhancement of the Data Warehouse to support reporting and analytical capabilities.
- Process Optimisation: Continuously evaluate and improve data workflows to enhance efficiency and accuracy across the organisation.
- Strategic Alignment: Collaborate with senior management to ensure data operations align with the company’s strategic goals and objectives.
- Cross-Department Collaboration: Serve as the key liaison between Data Operations and other departments, such as Underwriting, Finance and Claims, to address and support their data needs.
- Project Management: Lead and deliver data-related projects, ensuring alignment with timelines, budgets, and objectives.
- Stakeholder Engagement: Build strong relationships with internal and external stakeholders to understand their data requirements, challenges, and objectives, and provide effective solutions.
- To embrace and actively implement the core principles of Continuous Conversations; (Commitments, Feedback and Development) as part of daily activities and with other colleagues;
- Take ownership of and make personal and professional development a priority as part of Continuous Conversations;
- In line with Continuous Conversations, establish and achieve development aspirations and needs through the setting of commitments and giving and receiving frequent, constructive feedback (referring to resources provided for support);
- To abide by the policies and procedures of MRS-NA.
Key Skills and Experience
Technical Skills
- Expertise in SQL and data manipulation within Microsoft SQL Server, including SSRS.
- Proficiency in Tableau\Power BI or other BI tools.
- Strong understanding of data warehouse principles and data management tools.
- Familiarity with data governance and data quality frameworks in a regulated environment.
- Proficiency in Microsoft Azure Data Tools.
Leadership & Strategy
- Proven experience in managing and developing high-performing teams.
- Ability to foster collaboration and create a positive, accountable work culture.
- Strategic thinker with a proven ability to diagnose issues, identify solutions, and implement effective strategies.
Experience
- Bachelor’s degree in Data Science, Computer Science, Information Systems, or a related field.
- 5+ years of experience in data operations, preferably in the insurance sector.
- In-depth understanding of insurance data, including underwriting, claims, and risk data.
Other Skills
- Strong analytical and problem-solving mindset with a focus on data-driven decision-making.
- Excellent verbal and written communication skills for effective stakeholder engagement.
- Solid project management experience, including planning, execution, and delivery.
Benefits
This position is offered on a Permanent basis. Annual salary will be dependent on the skills and experience of the successful candidate. Annual leave - 25 days per year (plus bank holidays), increases with length of service. Health & Wellbeing – our offering includes private medical insurance for employees, their partners and their families, a Digital GP service and an annual allowance (currently £550) any activities which supports health and wellbeing. Hybrid and remote working – to support your work balance we have introduced hybrid working. You will be provided with support to work from home up to a maximum of three days per week. Flexible working hours – the opportunity to flex your working hours. Generous gender-neutral family leave policy - employees with 26 weeks’ continuous service at the Expected Week of Childbirth are eligible to receive 26 weeks full pay. Professional Qualification Support – (discretionary) financial support covering the cost of professional qualifications, including institute membership, exams, study materials and completion bonuses. Generous gender-neutral family leave policy - employees with 26 weeks’ continuous service at the Expected Week of Childbirth are eligible to receive 26 weeks full pay. Team fun – warm and social culture with regular get togethers.
Equal Opportunities
Bell and Clements is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or parental status.
At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
