Claims Operations & Project Support – UK & Lloyds
London or Ipswich, UK
At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.
As part of the Claims Operations team, you will be responsible for helping to coordinate critical claims operational activities and projects in the UKI region, working alongside the Claims Project Manager and the Claims Business Support team and familiarizing yourself with systems and processes as required. The role includes (but is not limited to) accountability for helping to drive successful implementation of strategic and local regional initiatives through effective stakeholder, programme and project management. You will play a pivotal part in the continuous improvement agenda of the region. You will collaborate with stakeholders outside of the UKI claims team in order to improve engagement and to best advance the regional team objectives.
DISCOVERyour opportunity
What will your essential responsibilities include?
· Support Claims Project Manager to deliver regional objectives. This will involve helping to plan and coordinate Regional change and Continuous Improvement initiatives to include being responsible for individual workstreams and managing some Claims projects. Working closely with and supporting the Claims Project Manager, the wider UK ECLT and the CLT where required.
· Adherence to project methodology, in preparing and maintaining up-to-date project plans, budget forecasts, monitoring project progress, reporting project status to stakeholders, planning and coordinating resource and active participation in finding solutions where necessary
• To participate in a variety of initiatives based on needs of the business which may encompass involvement in system upgrades, regional roll out of global projects, streamlining processes & procedures, and reporting and data validation in the UK both from within Claims and with external stakeholders
- Assist in developing, managing and overseeing efficient and cost effective UKI processes including the identification, evaluation and implementation of operational improvements targeting service and quality.
- Familiarising yourself with systems, market practices and processes as required.Work with the Claims Project Manager to maintain awareness of London Market (eg LMA) system and operational strategies and initiatives and participate to ensure AXA XL is represented and is well positioned and prepared for forthcoming changes and evolving projects
You will report to – Claims Operations & Project Manager
SHARE your talent
We’re looking for someone who has these abilities and skills:
· Demonstrates resource and project management capabilities including use of Loop or similar to track progress
· Proactive, self-starter, excellent communications skills and people’s person
· Strategic and collaborative thinking - visualizes what doesn’t exist; identifies gaps and navigates delivery of results via collaboration with other colleagues and teams.
· Exceptional quantitative and qualitative analysis skills, trending and data assessment for decision support.
· Claims experience within the London Market preferable
· Superior verbal and written communication skills, and the ability to positively interact with key stakeholders.
· Eager to learn and focused on continuously improving technical skills and AXA XL claims capabilities. Willing to ask questions and explore new ideas.
· Nimble, comfortable with change and able to work in a fast-paced environment, efficiently juggling numerous concurrent responsibilities while maintaining quality.
· Excellent team player with ability to develop and maintain productive working relationships with multiple stakeholders and in collaborating effectively with peers in order to achieve team goals.
· Handle responsibilities with integrity and the highest standards of professionalism.
· Proven ability to display initiative and confidently create disciplined solutions to problems
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability
