Role Title: Claims Specialist
Department: Claims
Division: Aviation
Location: London
Type: Permanent
About the Role:
Handling and resolving insurance claims efficiently by working closely with claims colleagues and the Head of Aviation Claims.
We are looking for someone with either knowledge of or a genuine interest in aviation insurance, with the motivation and ability to forge deep relationships with clients and brokers.
About the Department & Team:
Liberty Specialty Markets Claims department handle claims through all stages from initial notification to conclusion including; analysis of new notifications, coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required.
This is an opportunity to join a dynamic team that has deep engagement with clients, brokers and partners closely with our market leading underwriters and business development teams.
Key Responsibilities:
- Working closely with Underwriting & Claims to support the retention and attraction of clients.
- Collaborate with Underwriting, Engineering and Actuarial on portfolio, risk mitigation, policy language and claim trends.
- Enhance the exposure and profile of the Aviation Claims teams through our Claims+ offering, attendance at meetings, as well as business development opportunities at industry events, conferences, and other external engagements.
- Liaising with market surveyors, adjusters and legal professionals where required.
- Communicate and collaborate between LSM and Clients to provide insight.
- Adherence to the authority requirements of the role as agreed. Additionally, financial authority will be reviewed no less than annually.
- To support the management of all third-party relationships where the third party has delegated claims handling authority.
- Adherence to the LSM Claims Charter and Code of Conduct.
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing
Skills and Experience:
- Knowledge of aviation insurance is desirable, but if not then a genuine interest in learning the class.
- Experience in developing understanding and trusting relationships with key stakeholders.
- Ability to make decisions and exhibit sound and reasoned judgment and/or escalate as necessary.
- Competent analytical and oral/written presentation skills
- Self-motivated.
- Ability to manage/prioritise multiple tasks.
- Experience of data analysis would be beneficial.
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us
https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion
