Product Owner - Claims
At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.
Our Global Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive improvement.
As a Transformation Manager (Product Owner) in the Global Claims PMO and Change Team you will be responsible for delivering time critical, complex change initiatives with a clear focus on the execution of sustainable results. You will collaborate with senior claims management and specialists to enhance business performance and ensure alignment with tactical and strategic goals. You will have proven end-to-end project management experience as well as strong process improvement, stakeholder management and communication skills to be successful in this role.
This is a fantastic opportunity to work within a great team, delivering strategic claims transformation projects for a world-leading organization who help protect what matters. Together, our colleagues push boundaries, drive forward new ideas and make choices that give our customers, businesses, and societies the confidence to thrive.
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DISCOVER your opportunity
What will your essential responsibilities include?
As a critical part of the AXA XL Claims PMO and Change team your responsibilities will be to:
• Execute on transformation initiatives that drive the strategy for the Global Claims organization.
• Identify and prioritize improvement opportunities across claims handling processes, technology, data analytics, and customer service.
• Lead cross-functional project teams to design, implement, and monitor the success of transformation initiatives.
• Develop and maintain strong relationships with cross-functional internal stakeholders to ensure alignment and support for transformation projects.
• Manage the change management process, ensuring effective communication, training, and adoption of new processes and technologies.
• Establish and track key performance indicators (KPIs) to measure the success of transformation initiatives and report progress to senior leadership.
• Promote a culture of continuous improvement and innovation within the Global Commercial Claims organization.
• Stay current on industry trends, emerging technologies, and best practices in claims management to inform future transformation efforts.
In this role, you will be part of the Global Claims Strategy & Transformation organization and will report to the Head of Global Claims Change Management.
SHARE your talent
We are looking for someone who has these abilities and skills:
• Extensive experience focusing on process improvement, project management, agile delivery, and change management, ideally in the insurance industry.
• Proven track record of successfully working in large-scale transformation initiatives within a complex, global organization.
• Excellent understanding of claims management processes, industry best practices, and regulatory requirements a plus.
• Experience with digital transformation, including the implementation of new technologies and data analytics solutions.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.
• Highly organized and detail-oriented, with strong project management and problem-solving capabilities.
• Understanding of design thinking and experience design principles.
• Experience in designing and facilitating results-focused workshops to identify opportunities, understand root cause issues and prioritize solutions.
• Experience in building a data-driven business case to support proposed solutions and investment.
• Self-motivated and adaptable, with a growth mindset and a passion for driving positive change.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more ataxaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more ataxaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability
