Role Title: Claims Business Development – Manager
Department: Claims
Division: Claims – Business Development
Location: London
Type: Fixed Term Contract (maternity cover)
About the Role:
A relatively new role in the market, this position seeks to put claims front and centre of sales process and client relationship management. The role is to showcase the claims team to help differentiate Liberty as a number one provider of insurance services.
This role reports directly to the UK & MENA Head of Client & Broker Distribution – Claims and will work closely with the Pillar Line Leads and the Global Head of Client & Broker Distribution - Claims
About the Department & Team:
Liberty Specialty Markets Claims department handle claims through all stages from initial notification to conclusion including analysis of new notifications, coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required.
Roles and responsibilities
Strategy
- To work with the UK & MENA Head of Client & Broker Distribution – Claims, relevant Pillar leads and business development to design, execute and monitor global business and client development strategies aligned to that of underwriting and the business as a whole.
- Set and measure success against agreed KPIs.
- Ensure delivery against plans and, where required, sales delivery and pipeline objectives.
- Work to leverage business relationships on the back of strong claims performance.
Business Development and Client Relationship Management
Working with Pillar Leads and Distribution:
- To lead/contribute to quarterly review meetings and survey review meetings.
- Identify improvement areas identified in broker or client feedback and work with the team on improvement plans.
- To assist in the creation and delivery of Claims+ services to LSM Key Clients
- Identify, develop and maintain broker and client presentations, aiding in delivery where appropriate.
- Support with the internal and external promotion of LSM’s claims proposition.
- Maintain strong relationships with brokers, clients and other insurers/reinsurers.
- Maintain internal relationships with U/W, Risk Engineers, Distribution
- Maintain relationships with panel law firms and adjusters to aid in the delivery of Claims+
Pitching
- Lead and /or support with RFP responses, pitch presentations for new and renewal business – where required.
Marketing Communications
Working with the LSM marketing team to ensure:
- Key internal claims messages are disseminated across claims and the wider business – act as an internal claims ambassador.
- Awards and Submissions – contribute to the production of winning awards and submission proposals.
- Materials – developing useful new content and USPs to keep our sales messages and materials up to date and relevant.
- Maintain the relevant externally facing messages aligned to your business lines via the LSM website or LinkedIn.
- Brand awareness – ensure marketing are kept up to date with profile raising activities, interesting press release materials or articles.
AOB
- Any other work as may be assigned by the UK & MENA Head of Client & Broker Distribution – Claims and relevant Pillar leads.
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing
Required Knowledge and Qualifications:
- Business Development experience
- A track record of working independently and driving projects to conclusion.
- Excellent verbal and written communication and organisational skills
- The ability to effectively interact with internal and external stakeholders.
- Experience of working with clients
- Strong interpersonal skills
- Knowledge of insurance and the London Market
- Experience of working in a claims department within a global insurance organisation
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives helps us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us
https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-equity-and-inclusion
