Kennedys is looking for a CRM Executive (Global) to join our global CRM Systems & Data team within Business Development, based in the UK. The successful candidate will work closely with colleagues across our global BD, IT Applications and Training teams, to support the global upgrade and rollout of InterAction, strengthen data quality and drive user adoption across all our offices worldwide.
Team
Kennedys' Business Development & Marketing (BD&M) is over 70-strong and focusses on promoting Kennedys' services and supports the Firm's global growth ambition and our key clients and markets.
There are four distinct functions: Pursuits, Clients and Markets, Marketing & Communications and Marketing Technology & Data, where this role sits.
These functions support the BD&M community across five regions – APAC, EMEA, LATAM, UK and US. Our global team members are located across the UK, Dubai, Dublin, Hong Kong, Melbourne, Perth, Singapore, Sydney and the US.
The CRM Systems & Data sub-team is responsible for the ongoing management and development of the firm's global client relationship management system (CRM), InterAction. We support the business in strengthening client engagement through accurate data, streamlined processes and tools that enhance business development and marketing activity. The team work closely with colleagues across BD, Marketing, IT, Learning & Development and fee-earning teams globally to deliver consistent and innovative solutions.
Key responsibilities
- Support the global upgrade, rollout and ongoing optimisation of InterAction, including, data preparation, testing coordination, post go live adoption activities and continuous improvement.
- Support CRM related projects, including integrations, enhancements and process improvements aligned to business needs.
- Assist with testing, documentation and rollout activities for CRM changes and enhancements.
- Support the resolution of CRM related technical issues, working with IT Applications team or suppliers to help progress issues in a timely manner.
- Deliver high quality data management, ensuring accuracy and compliance with firm's standards and data protection regulations across all regions.
Required experience
- Experience working with a CRM system (InterAction preferred; Salesforce or Dynamics beneficial)
- Strong data management skills, with excellent attention to detail and knowledge of data quality best practice.
- Confident communicator, able to support non-technical users across multiple regions.
- Excellent organisational skills, with proven ability to take initiative and responsibility for completion of projects.
- Previous experience in professional services, legal or similar environment.
Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.
*where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.
About Kennedys
Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 3,000 people in 45 offices across 18 countries around the world we have some of the most respected legal minds in their field.
Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.
We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.
What do we have to offer?
We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.
Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive, distinctive and ambitious. Our values are at the core of who we are and what make us a great firm to work with and for.
The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.
We strive to celebrate diversity, empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.
Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.
